プライベートボートトリップ-クリスタルブルーのシベニクで泳いでチル

Thank you 😊

Thank you for taking the time to share your feedback. We are pleased to hear that you found our captain to be friendly and professional, ensuring a safe journey to and from your lunch destination. We apologize that the size and speed of the boat did not meet your expectations. To clarify, the boat's picture is displayed in our advertisement, and it is a 7-meter vessel, which is a good size for the experiences we offer. Comparing it to an 11-meter yacht may not be entirely fair. Regarding the speed of the boat, each boat has its cruising speed and maximum speed. As we discussed during the trip, the speed you experienced was the boat's cruising speed. Driving at or close to full speed constantly is not possible as it damages the engine over time. Therefore, we cannot accept the criticism regarding the speed, as it is based on the boat's design and operational limits. On each trip, our skipper aims to adjust to the wishes of our guests. We always ask if you want to stay longer or shorter at each swimming stop, ensuring there is no pressure regarding the time. We apologize if there was any miscommunication during your trip. Some guests prefer shorter swims, while others enjoy spending more time at a single location. It seems the skipper could have made a better judgment in your case, and we apologize for any inconvenience this may have caused. It also seems that you might have been better suited for our Speedboat trip, which we also offer. We recommend checking out this option for a more exhilarating experience. Best regards

Thank you for sharing your experience with us. We appreciate your feedback and would like to provide some clarification regarding our reservation process. We want to emphasize that our reservation process requires customers to submit a reservation request, which is then carefully reviewed by our team. We would like to point out that it is clearly stated on our website that a confirmation from us is required for a reservation to be considered accepted. We have carefully reviewed our records and, we could not find any reservation matching the details you provided. We even reached out to the customer support team at TripAdvisor to confirm this. However, we kindly request your understanding in recognizing that it is unfair to give a negative rating based on a reservation that was never confirmed or accepted. We strive to maintain a high level of service and appreciate when customers take the time to communicate their concerns to us directly, allowing us the opportunity to address them promptly. We would like to express our sincere apologies for any confusion or disappointment you may have experienced. Best regards, Marino