パフォス発ラルナカ＆分割ニコシア観光ツアー

Thank you for your honest feedback and for choosing EOS Tours! We're glad you enjoyed the experience and hope to welcome you back on your next visit to Cyprus. Best regards, EOS Tours

Thank you for your feedback. Unfortunately, according to the rules of the Sputnik8 platform, a tour may be canceled due to objective reasons — for example, in case of vehicle breakdown or guide illness. Such situations happen as unexpectedly as flight or train cancellations. It is also very inconvenient for us, and we always try to minimize such cases. At the same time, we would like to point out that advertising other companies on our page is inappropriate. We kindly ask for your understanding regarding such force majeure circumstances and thank you for sharing your experience.

Thank you for sharing your experiences! We are happy to hear that you had a great time on our tour. We appreciate your kind words!

Thank you so much for sharing your thoughts! We're glad you enjoyed exploring both sides of Nicosia. It’s a city full of history and unique experiences. We appreciate your tip regarding the amount of walking, and we’re happy that you still managed to take in the sights despite the packed schedule. It sounds like you made the most of the day, and we hope it left you with great memories!

Thank you for your feedback! We're thrilled to hear that Vladimir made your tour enjoyable and provided excellent service. We appreciate your comments regarding the van size and the time spent at Hala Tekke and the salt lake. Your suggestions are valuable, in order to constantly improve our experiences. We're glad you enjoyed your time exploring Nicosia and Larnaca, and we hope to welcome you on another tour in the future!

Working with tourists we meet different people and unfortunately, not all of them are decent. Dear Mamdouh Malkawi, in your review you distorted, lied and kept silent about what really happened. First of all, we would like to point out the fact you have booked a general tour by car or minivan, which immediately means consent for one or another transport that can be provided during the tour. Please note that we are a licensed travel company and all our vehicles are checked and the proposed transport on the day of the scheduled trip is up to the standards of the declared product. You were provided with a 6-seater car, the place that was provided to you was not in the back, but in the middle. You yourself refused to go, for which you were immediately offered a full refund. You refused the cancelation and refund asking for a replacement tour. We explained that tours can be changed to another day, but you wanted exactly at that moment. Please note that immediately after your refusal to go on a general tour with us, the manager of the company contacted you to discuss the situation and after all proposed the private trip. In order to avoid misunderstandings, we asked you to respond in writing to our proposal, otherwise, we would not have given you a private tour. After a long telephone conversation, you answered in writing that you agree with the proposal. We offered you an individual tour only for you with a small surcharge of 53e (you already paid 107e for the sharing trip ). Please note that you were provided with a proposal for a VIP class excursion including a guide and car which was originally worth more than 270e. But you decided to keep silent about this in your review. Our guide arrived very quickly within 30 minutes she was already with you at the reception. After the end of the tour, you really liked the tour and you wrote about it personally to our guide in a personal letter. If we would have bad customer service and were such unprofessional as you are writing, then such good guides would not work with us. Our team responded very quickly and provided you with everything possible. Unfortunately, the response system does not give us the opportunity to post here a photo of your correspondence and your letter to the guide, in order to publicly shame you. But after all the people can make their own decisions about what happened. P.S. Our company already forwarded this issue to the lawyer to proceed with the investigation in order to sue you for a false review.

Dear Customer Unfortunately, some people do not take responsibility, they try to throw it on others. Here we meet with such a case. After you realized that you lost the tour due to your noncaution, you decided to denigrate the image of our company, thinking that in this way you can influence the situation. Probably realizing that even if you contact the Tourist Police, they will not help you to receive the refund since it is obvious that it was your responsibility. Let's take it into detail: The trip was operated as planned. The bus was late with just 2 minutes that can happen on the traffic, the Hotel reception can confirm this fact (they signed for us confirming the time we arrived and left the spot). The guide arrived at the hotel and with the reception help tried to find you in the room, at the same time our operation manager was trying to reach you on the phone (the phone was ringing, you were just not responding). You booked a sharing bus trip, not a private trip, why do all the groups need to wait for one customer which is not on the spot? The guide left the hotel 10-15 minutes later. We did all in our power, but it is not our responsibility since the customer is not there. After all, we treated you with understanding and offered to go on another excursion on another day, to which you refused us, stating that we should make you a full refund. 2. From the photos of the transport you get in (unfortunately can not add here the photos you sent us earlier), it obvious that you just sit in without thinking about that you book a trip by bus, not by jeep, also you booked a trip with Eos Tours but you get in the jeep which was having Stevie's jeep Safari logo. And as you said the guide did not check your ticket. Sorry, but we do not see here the reason for us to be responsible for your no-show.

Dear Donna Hello Thank you for your review. Now in Cyprus, we do not have any social distance regulation anymore only wearing masks on transport is mandatory and all the participants were wearing masks. On the day of the trip, our office did not receive any complaints, the guide was not informed that on your side was not enough cold the air conditioning work. Unfortunately, if the participant will not request it the air conditioner will be settled to the standard temperature. We have very good quality comfortable buses with good air conditioning passing often the checking to meet our tourist services level, no one ever complained about it in till now. Even more, there are specifications for compliance with European standards, which are taken by our office, otherwise, we would not have the license to be an Oficial Tour Operator. The route we are taking is through the highway which is only asphalted roads I can not really understand where you feel the hole on the highway. Probably your expectations were too high but that is a sharing bus trip, not a VIP trip. The bad point is that being all day on the excursion trip you find the time to complain just now and because you did not show your disappointment on the day of the trip we did not have any chance to make up the situation. Thank you again! Wish you a good vacation. Best Regards, EOS TOURS TEAM