Chema and driver, who i think was Julio, were a wealth of knowledge on local customs, history and foods. We were a group of 16, the stop for lunch was great, the chocolate stop didn’t have enough room for us all to get inside so those not in the shop missed the talk. There wasn’t enough time for lunch and shopping in Sayulita. The stop in San Pancho was also quite short due to a medical issue which the tour guides handles very well. Commendations for that! Enjoyed the tour and guides. 10/10
K
Karina_M
January 5, 2026 · via Viator
Itinerary Not Followed and Tour Time Significantly Shortened
We were picked up late and the itinerary was not followed. San Pancho was reduced to only 30 minutes, and overall tour time was significantly shortened. This experience did not match what was advertised and is not recommended.
M
M5875HMmariab
November 28, 2025 · via Tripadvisor
Not Enough Time
The trip to Sayulita and San Pancho were nice. I wish we would have had a longer time to explore the small towns. We stopped at a candy stand and jewelry shop that took extra time. The tequila tasting was nice. The restaurant at Sayulita took FOREVER cutting into our experience.
事業者からの返答
Dear ,
Thank you very much for taking the time to share your experience with us. We’re glad to hear that you enjoyed the trip to Sayulita and San Pancho, as well as the tequila tasting.
We sincerely apologize that the time to explore the towns felt shorter than expected. We completely understand your concern and regret that stops such as shop visits and the extended wait at the restaurant in Sayulita affected your overall experience. Our goal is always to provide a well-balanced itinerary that allows guests to fully enjoy each destination.
We truly appreciate your feedback, as it helps us improve our scheduling and time management for future tours. Your comments will be taken into account to enhance the experience for our guests.
Thank you again for traveling with us, and we hope to have the opportunity to welcome you again in the future.
Warm regards,
1
155maryssag
November 27, 2025 · via Tripadvisor
Needed more time to explore the cities
This experience could have been better. The stay in San Pancho was very very brief, did not really get to adventure at all. The trip to Sayulita was a bit worse. Sayulita is such a great town and we wanted to explore way more, however, the restaurant that they make you go to (not included by the way) took so long. We waited in the restaurant for about 1.5-2 hours and only had 20-30 minutes to explore the town. The food was also disappointing…
事業者からの返答
Hola, muy buenas tardes.
Lamentamos sinceramente que su experiencia no haya sido la que esperaba. Agradecemos mucho que se haya tomado el tiempo de compartir sus comentarios, ya que nos ayudan a mejorar continuamente.
Respecto al tiempo en San Pancho y Sayulita, entendemos perfectamente su deseo de explorar más —son lugares hermosos que merecen disfrutarse con calma— y sentimos que en esta ocasión el itinerario no se ajustara a sus expectativas. También lamentamos la espera prolongada en el restaurante y que la comida no haya sido de su agrado; estamos revisando este punto para evitar que algo así vuelva a ocurrir y para ofrecer opciones más eficientes y agradables para nuestros visitantes.
Queremos que cada uno de nuestros clientes viva una experiencia auténtica, relajada y memorable, por lo que estamos realizando ajustes para mejorar los tiempos y ofrecer más libertad al momento de recorrer cada destino.
A usted y a cualquier persona que lea este comentario, nos gustaría decirles que estaremos encantados de recibirlos nuevamente y brindarles un recorrido totalmente mejorado, con el servicio cálido y atento que nos caracteriza.
Quedamos a sus órdenes y agradecemos de nuevo su confianza.
P
pipola106
November 4, 2025 · via Tripadvisor
Too much sales
We spent too much time at jewelry store and tequila tasting hacienda and very little at Sayulita and San Pancho. I didn’t know I signed up for sales. Change name to Sayulita and San Pancho SALES tour.
Tequila tasting guy said inappropriate comments when trying to be funny.
Driver and José were great.
事業者からの返答
Dear,
Thank you for taking the time to share your feedback.
We would like to kindly clarify that the jewelry store visit and the tequila tasting are part of the tour itinerary, which is clearly described at the time of booking. These stops are included as a cultural experience of the region and participation is optional; guests are always free to browse or simply relax if they prefer.
The time allocated for Sayulita and San Pancho follows the planned itinerary and overall tour logistics, with the intention of providing a balanced experience for all guests. That said, we do appreciate your comments as they help us continue reviewing and improving our operations.
Regarding the tequila tasting, we take any feedback about guest interactions seriously and will review the situation internally. We would also like to note that this partner works with us regularly and adheres to professional service standards.
We are very pleased to hear that both the driver and José provided excellent service, and we will be happy to pass along your kind words to them.
Thank you again for your feedback and for choosing us. We remain committed to providing transparent, well-organized experiences as described in our listings.
Kind regards,
D
Diana_R
October 19, 2025 · via Viator
Sayulita, Tequila tasting
If you like shopping and Tequila tasting this tour is for you. Our tour guide was informative. We enjoyed our day visiting the church, jewelry shopping and Tequila tasting. In addition to going to Sayulita.
J
Joyce_D
September 23, 2025 · via Viator
Fun day long adventure!
This was a full day adventure! Hugo, our guide, was very knowledgeable and friendly. Our driver David was also great. We had quite a few interesting stops on our way to Salyulita, which my friend and I enjoyed. We had lots of shopping opportunities everywhere we stopped, which was super fun and the restaurant we had lunch was delicious. Make sure to have a snack before the tequila tasting!!!
If you choose to be picked up, make sure to triple check the arrangements. The only downside to my experience was I was emailed pick up instructions and times for one tour company 48 hours before the trip and then it was changed to a different company the night before via what’s app, which I didn’t see until the morning of, so it was a very confusing start to the day. But that may be a Viator thing more than anything else. Overall it was a great value for a full day excursion!
S
Stephanie_W
June 21, 2025 · via Viator
Time Waster!
Huge waste of time. Spent three hours in the van, picking up other guests, before even getting to San Pancho. No water offered. No bathroom breaks offered. Then brought to a random jewelry shop, spent way too much time there, then forced to have lunch at the tequila ranch (food was good but would have rather had lunch in Sayulita). It was only after 6 hours we finally made it to Sayulita where we only got one hour to explore. We were offered two hours but by that time we were done for the day. Tour guide, Freddy, was nice but did not offer much knowledge and did not explain much of where we were going and why we spent so much time outside of Sayulita. We ended up ubering back to our hotel to avoid another 3 hours in the van dropping off the other guests. HUGE disappointment.
事業者からの返答
Hi Stephanie
We’re truly sorry to hear that your experience didn’t meet your expectations, and we genuinely appreciate you taking the time to share your feedback with us.
We completely understand your frustration regarding the long travel times, lack of water or bathroom breaks, and the time spent at stops you weren’t expecting. It’s especially disappointing to know you only had a short time to enjoy Sayulita after such a long day.
Our goal is always to provide enjoyable and memorable experiences—not exhausting or disappointing ones. Your comments are incredibly valuable, and we’ll be reviewing the tour itinerary and logistics to improve the timing, enhance guide communication, and eliminate unnecessary delays. We’ll also work on making our transportation more efficient and comfortable for future guests.
We truly regret the inconvenience this caused you, and we hope to have the opportunity to make it up to you in the future.
Thank you again for your honesty.
Warm regards,
V
Victoria_A
June 10, 2025 · via Viator
We saw so much on this tour!!!!
Our guide and driver were amazing!! We visited fantastic local spots to shop for candy and jewelry, visited a tequila maker, walked around adorable San Pancho, ate lunch at an outstanding beachfront restaurant in Sayulita, and met other visitors from across Mexico, the US, and Canada. Highly recommend this tour if you want to see an area very different from Puerto Vallarta. Complemented our vacation nicely!
M
Marcia_P
April 11, 2025 · via Viator
A Great Time for a Day Trip!
Saw a Jackfruit Tree and tasted a sample along with some unfamiliar candy along the way. A Silver store and a Tequila tasting for those who like to shop. A quick walk on the beach and the town of Sam Pancho. Sayulita beach waves were awesome and the artistic town was full of delights to see and taste. We recommend it!
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