Great, easy pickup, communication over WhatsApp and super comfy car! Would recommend for transfer from Izmir airport to city centre.
事業者からの返答
We truly appreciate your kind recommendation and are pleased that the pickup, communication, and comfort of the transfer met your expectations. We hope to welcome you again for another smooth journey with Gezenthi Travel Agency.
S
Sherpa98780
September 1, 2026
Brilliant service
Seamless service and very communicative. I have absolutely no hesitation in recommending this company if you want to travel without any stress whatsoever!
事業者からの返答
We truly appreciate your kind recommendation and are delighted you enjoyed a smooth, stress-free experience. We hope to welcome you again with Gezenthi Travel Agency.
J
JudyAnn_M
May 27, 2026
Excellent serviceable
Very well coordinated and communicated with us until our pick up time! Responded to our inquiry promptly!
事業者からの返答
Thank you very much for sharing your experience. We are pleased to know that everything was well coordinated and that our communication was helpful throughout the process.
Your kind feedback means a lot to Gezenthi Travel Agency, and we look forward to welcoming you again on your future travels with us.
N
Nikitha_G
April 22, 2026
Late, but made up for it
On pickup the driver was 30 minutes late. However the company kept in good contact with me throughout. On dropoff the driver was punctual.
事業者からの返答
We appreciate you sharing your experience and thank you for your understanding regarding the delayed pickup. It is good to know that communication remained clear and that your return transfer was punctual. We hope to provide an even smoother experience on your next journey with Gezenthi Travel Agency.
A
amirm289
March 23, 2026
First and Last Experience
Quick review and an unpleasant experience with this company! Made a reservation online a couple of days ago, got an email confirmation with the pickup address at the airport and detailed complete home address for the drop off. One day before received a WhatsApp message that the rate has more than doubled! Everything was on the reservation in detail and even had followed up with an email!
Totally unprofessional and not a dependable company!
事業者からの返答
Dear Guest,
We acknowledge your message; however, your complaint is unfounded and based on a clear misunderstanding of the service conditions.
The service you reserved strictly covers transfers within İzmir city center and is limited to a maximum distance of 20 km. The address you provided is in Çeşme, approximately 93 km from İzmir Airport, and is therefore completely outside the scope of the service. This information is clearly stated during the booking process.
Furthermore, the review you have submitted is based on a service that you have not received, which makes it inappropriate and misleading. Please be advised that we reserve all legal rights regarding such actions under the provisions of the Industrial Property Law No. 6769, the Turkish Commercial Code (TTK), and the Turkish Penal Code (TCK). Such cases may be subject to review by our legal department if deemed necessary.
We strongly advise all guests to carefully READ and UNDERSTAND (When we see guests who don't understand, we try to explain it to them via WhatsApp.) the service details before making a reservation and to select only the destinations available within the system. Requests for locations not listed in our system will not be accepted under any circumstances. For your reference, a separate transfer service specifically for Çeşme Alaçatı from İzmir is available on the same platform.
As no payment has been made and no financial loss has occurred on your part, your claim lacks any material basis. Nevertheless, the issue has been forwarded to the relevant department for record purposes.
We expect greater diligence in future bookings.
Regards.
R
Rashesh N
October 24, 2025
Awesome
They gave him the wrong hotel location but he was very helpful to take us to the proper location. Great driver. He couldn't have been better
事業者からの返答
Thank you for sharing your experience! We’re glad that despite the hotel mix-up, the driver handled everything smoothly and got you to the correct location.
A
Artemis_S
September 21, 2025
Quiet, air-conditioned, convenient, very comfortable
Just as my title states: It was quiet, it was air conditioned, It was convenient and it was very comfortable.
事業者からの返答
Thank you for your kind words. Your satisfaction means a lot to us.
We hope to welcome you again on another enjoyable journey!
Kind regards,
Gezenthi Travel Agency
S
SpontaneousTravelerH
September 19, 2025
Superb!
Excellent transfer services. Agency texted the day prior to my flight and the driver arrived earlier than expected. Easy transfer, great communication.
事業者からの返答
Thank you so much for your kind review! We're happy to hear that you were satisfied with our transfer service. It's great to know that the communication was smooth and the driver arrived on time—even earlier than expected! We truly appreciate your feedback and hope to assist you again on your next trip.
A
Angel_H
September 17, 2025
Excellent service!
Excellent service for transfer from airport to hotel. Driver was waiting at airport with a sign, helped with our luggage, then took us to our hotel.
事業者からの返答
Thank you very much for your comment and rating.
We are very glad to hear that you were satisfied with our transfer service and that everything went smoothly from the airport to your hotel. We will be happy to assist you again in your future travels with Gezenthi Travel Agency.
9
986rudit
July 8, 2025
Excellent transfer service from Izmir Airport
Punctual pick-up from a friendly driver and modern vehicle, 35 minutes drive to City Center. After landing, we went straight to Hotel without and waiting time.
事業者からの返答
We’re glad to hear that your ride was nice and smooth. Thank you for your comment! We hope to welcome you on another tour soon.
Gezenthi Travel Agency
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