Business-class flight from Vancouver to Frankfurt defective seat and monitor
Complaint: Defective seat and monitor in business class
We had a flight with 5 people in business class from Vancouver to Frankfurt. Unfortunately, my son's seat was completely defective and not functional. Despite the efforts of the friendly flight attendants, the problem could not be fixed. My son and I were unable to sleep as a result. In addition, the monitor was also defective and the frame kept popping out. Unusable and disturbing.
The course had cost 1,000 € + 50,000 miles. As a "compensation" we received a bottle of champagne and were promised 8,000 miles, which does not come close to the inconvenience caused.
We expect an appropriate response and compensation from Lufthansa, but have waited in vain for a response so far. We hope Lufthansa will take our complaint seriously and offer a fair solution.
事業者からの返答
Dear sir/madam,
Unfortunately the review is made at a Limousine/Car service company and not the airline you traveled with. I would like to advice you to contact the airline. And if possible please remove your review. Thank you!
L
Linda_P
May 13, 2025 · via Viator
Perfect! Driver was on...
Perfect! Driver was on time and friendly.
On time.
Clean comfortable car. It was a quick easy trip to the airport
事業者からの返答
Dear mrs. Pitts,
First of all we would like to thank you for your trust in our company. We are glad to see that you had a good experience with us. We are happy to be at your service in the future.
Team AAA Limousine Service
W
WVBUCKER
January 30, 2025 · via Tripadvisor
Perfect!
The transfer was perfect. Everything was as it should be. The driver received us at the disembark gate, helped us with our luggage. It was a very nice experience.
K
Karen_S
May 25, 2023 · via Viator
Amsterdam cruise.
Drivers were all onetime, helpful, and knowledgeable of locations. They were friendly and very courteous
事業者からの返答
Dear Karen,
Once again we would like to thank you for your trust in our company. We are glad to see that you have had good experience with us for the second time. We are happy to be at your service in the future.
Team AAA Limousine Service
K
Karen_S
May 10, 2023 · via Viator
I will book again with Viator based on my experience.
Our driver waited despite two delays getting out of the airport. He is kind, patient, personable and professional driver.
事業者からの返答
Dear Karen,
First of all I want to thank you for your trust in our company. We are glad to see that you have had good experience with us. We are happy to be at your service in the future.
Team AAA Limousine Service
R
Robin_S
September 5, 2022 · via Viator
Private Port Transfer
Very convenient and courteous service. We were met right outside the terminal. Driver very knowledgeable.
事業者からの返答
Dear sir/madam,
First of all I want to thank you for your trust in our company. We are glad to see that you have had good experience with our services. We are happy to be at your service in the future.
Team AAA Limousine Service
M
Madhavi_K
April 17, 2022 · via Viator
Great experience
From beginning to ending, it was perfect. Email and text to confirm pick up. Driver exactly where he said he would be. Spacious Mercedes. Great all around.
事業者からの返答
Dear Madhavi,
First of all I want to thank you for your trust in our company. We are glad to see that you have had good experience with our services. We are happy to be at your service in the future.
Team AAA Limo Service
A
Anne_M
November 30, 2021 · via Viator
Professional, Prompt, Highly Responsive - Just the Best
These guys are BRILLIANT!! They are professional, prompt and communicative. We had multiple air itinerary changes within our group of 12 people, all heading different places at different times on our flights back to the US. This company did not just roll with all of our change requests, they kept on top of the flight times and the lines at the airport and reached out to us to offer their insights about how much time we would need to get through the airport and onto our planes.
事業者からの返答
First of all I want to thank you for your trust in our company. We are glad to see that you have had good experience with our services. We are happy to be at your service in the future.
Team AAA Limo Service
