Our driver was terrific! We got off at the wrong station and our driver was quick to respond and picked us up with 15 minutes!! Nice large air conditioned van. Highly recommend!!
事業者からの返答
Thank you Christina_M for taking the time to leave us a review. And thanks for the excellent communication! Hope you enjoyed Rome.
J
Julius_M
October 15, 2025 · via Viator
Very busy at the train...
Very busy at the train station so took a little longer than expected but driver did a good job finding us and got us quickly to the hotel. Very courteous driver.
事業者からの返答
Thank you Julius for your review. Termini is indeed a very busy place and therefore complicated sometimes. We do our best to agilise the meeting as much as possible. Thank you for your kind feedback, we will pass it to your driver. We appreciate your understanding and look forward to serving you again.
C
Catherine_Z
May 1, 2023 · via Viator
Termini to Rome city transfer
Driver was very rude and impatient. The van could not fit all of the luggage and passengers. There were no windows to open or air in the van. Extremely uncomfortable and bad service.
We would like a full refund. We are using Viator for all of our trip.
事業者からの返答
Dear Catherine_Z,
First of all, thank you very much for taking the time to review us.
We are VERY SORRY for how our driver made you feel. It was definitely not his aim nor desire, we spoke with him and we did not at all had that feeling.
Regarding the windows, your vehicle was a Mercedes Benz Vito, which has no windows, but the AC was on as the driver told us.
It is the first time we have such a review.
Regarding the luggage, we sent you a message in advance advising that if you come with extra luggage you need to tell us in advance as a bigger vehicle may be needed. You have not told us in advance...
We are sorry you had a bad experience with us. We will continue striving for the best, as it is our only aim. We hope you anyways had a great time in Rome.
Best regards
P
Patricia_K
June 30, 2022 · via Viator
Great service to Roma Termini
The driver arrived on time and was very polite and professional. He loaded and then unloaded our bags and even helped us get into the terminal since he had to park a bit farther down the street. Great service! Highly recommend!
事業者からの返答
Thank you Patricia! We do our best for our clients to feel comfortable and happy, hope you had a great time in our city!
S
SandraSilvia_J
June 19, 2022 · via Viator
very good
excellent transfer service from hotel to the Roma airport. Driver on time, clean vehicle, arrived at the airport with ample time to check in.
事業者からの返答
Thank you Sandra for taking the time to review us! It was a pleasure to drive you towards FCO airport!
F
Frances_S
May 29, 2022 · via Viator
Great Service
We found the Termini Station in Rome to be very busy and we were glad we had booked a private transfer to our hotel. There isn’t a great place for the cars to park so we were a little concerned about being able to meet up with our driver. We didn’t need to be concerned. Both the driver and Roma Limousine Service reached out to us to ensure we knew where to meet the driver including sending a picture of the restaurant across the street where we were to meet. Excellent service by both the company and the driver!
事業者からの返答
Hello!
Thank you very much for your review. We are very glad you had a good experience in Rome. We know the city maybe sometimes too busy, but we do our best to help our clients have the best possible experience. Thank you for your review again, and welcome again to rome anytime!