When tide is high in Venice, water taxi might not be able to get to your hotel. This was our case. Travel operator notified us of alternate pick up point but we had to pay a porter to take our bags (we had lots of luggage for a 6 week trip including cruise ship & multiple climates ). All went well from pick up to drop off. Francesco our car driver to Trieste was excellent! Good driving, excellent English and very efficient at getting up into position at cruise port. Two thumbs up Francesco!
事業者からの返答
Dear Donna,
Thank you very much for taking the time to share such a detailed and positive review. We truly appreciate your kind words and are delighted to hear that, overall, your experience with our service was excellent.
We also thank you for mentioning the situation in Venice due to high tide. Unfortunately, during periods of acqua alta, water taxis are sometimes unable to reach certain hotels. We are glad our team was able to promptly inform you of the alternative pick-up point and ensure the transfer continued smoothly despite the additional logistics involved with your luggage.
It is especially rewarding to hear your praise for Francesco. We will be sure to pass along your compliments regarding his driving skills, efficiency, and excellent English. Knowing that he made your transfer to Trieste comfortable and stress-free—particularly with your extensive luggage and cruise schedule—means a great deal to us.
Thank you once again for your recommendation. We sincerely hope to have the pleasure of assisting you again with your transportation needs in the future.
S
Sherri_H
October 9, 2025 · via Viator
The transportation was...
The transportation was seamless, timely, with excellent communication- thank you to Luka and Stefano, you were professional and helpful!
事業者からの返答
Dear Sherri,
Thank you very much for your kind words regarding our service. We are truly pleased to hear that you had a positive experience—it means a great deal to our team.
We look forward to the opportunity of welcoming you again in the near future.
D
Dennis D
September 22, 2025 · via Tripadvisor
Seamless
from water taxi pickup in Venice to taxi van drive and drop off to trieste port…the operators were timely, friendly and efficient!
Thank you
事業者からの返答
Dear Dennis,
Thank you for your kind words about our service.
We’re delighted to know you had a great experience, and it truly means a lot to us.
We look forward to welcoming you again soon!
P
PAMELA_G
June 20, 2025 · via Viator
Good
Good service. Friendly and helpful.
The people were great.
The van air conditioning is the reason I didn’t give 5 stars. We had 6 people and really hot outside. We were very uncomfortable.
事業者からの返答
Dear Pamela,
Thank you for your glowing review! We’re thrilled to hear about your excellent experience with our service. It’s wonderful to know that the communication, courtesy, and professionalism of your driver exceeded your expectations.
Providing reliable and personalized service is our priority and we are pleased to have made your trip enjoyable. Please rest assured that our team will take all aspects into consideration to ensure the highest quality of service.
We truly appreciate your recommendation and hope to assist you with your transportation needs again in the future!
M
mfultzrf
October 19, 2024 · via Tripadvisor
Seamless
Great trip! Wonderful communication! We had a group of 31 and they made our trip seamless and easy! Recommend using while in Venice!
事業者からの返答
Dear Customer,
Thank you for sharing your fantastic experience! We’re delighted to hear that our communication and service helped make your group trip of 31 people seamless and stress-free. It means a lot that you recommend us to others visiting Venice.
We appreciate your feedback and hope to have the pleasure of serving you again in the future. If there’s anything else we can help with, please let us know.
M
michaelsK9766IP
October 16, 2024 · via Tripadvisor
Great transport!
Van driver (Vincenzo) was great, and the van was very nice! Would love to use him again! Made sure we were all comfortable and all our needs were met.
事業者からの返答
Dear Customer,
Thank you so much for sharing your positive feedback! We’re delighted to hear that Vincenzo provided such a great experience and that you found the van comfortable and accommodating. We’ll be sure to pass along your kind words to him. We look forward to welcoming you back and would love the opportunity to arrange another trip for you in the future.
C
Cristi_H
September 6, 2024 · via Viator
BEWARD THE PORTERS!!!
Private water taxi pick up at our hotel was prompt. He was in a hurry and not too personable. Driver was waiting at the dock to take us to our van. We can't say enough about the professionalism and courteousness of our van driver. The water taxi however was another story. He made a phone call to a porter as we arrived at the dock and we feel he was in with the porter as we were taken for 35 euros (5 euros per bag) to cart the bags a very short distance to the van.
事業者からの返答
Dear Cristi,
Thank you for taking the time to share your experience. We’re glad to hear that your water taxi pickup was prompt and that your van driver provided professional and courteous service. However, we’re sorry to learn that the water taxi driver’s demeanor and the situation with the porter left you feeling disappointed.
We take concerns like this seriously and understand how frustrating it must have been to feel taken advantage of with the additional porter fee. Your feedback will be shared with our team to address this issue and ensure better transparency and communication regarding luggage handling services in the future.
Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a smoother and more enjoyable experience next time.
B
Beth_W
July 6, 2024 · via Viator
Transfer from Venice to Cruise Port
Viator was a life saver as I forgot to book a transfer to our cruise ship in Trieste from where we were staying in Venice. They were able to book us a car with 1 1/2 days notice. It was a bit pricy for the car, however missing our cruise would have been much more expensive.
事業者からの返答
Dear Beth,
Thank you for your feedback! We’re so glad we could assist you with a last-minute transfer to your cruise ship in Trieste. It’s wonderful to hear that our service helped you avoid the stress of potentially missing your cruise.
We understand that the price may have felt a bit high, but we’re pleased to know that the convenience and reliability provided peace of mind. Your experience is exactly what we strive for, and we truly appreciate your trust in us during a time-sensitive situation.
If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We hope to assist you again on your next journey!
J
Joshua V
July 4, 2024 · via Tripadvisor
Poor communication, angry boat driver, speed demon van driver
Our fiasco started days before the actual trip. We realized that the pickup (our hotel) was not directly on a canal. It wasn’t a big deal but we needed to understand where the pickup really was and plan. So we called the tour provider 5 times over one day with no answer. Finally the night before our pickup an employee answered. He was on speakerphone and generally had little interest in answering the question. He told me someone would call me back in 10 minutes.
Six hours later we were texted with an explanation of where we would meet our pickup. We arrived on time and loaded our luggage onto the water taxi by literally the angriest italian I have ever met. We took a quick 30 minute boat ride where we met our drivers. It hey we’re friendly and efficient. The van I was in arrived at the port 20 minutes before the second van, because our driver thought he was in a. formula one race. He passed on the right side and into oncoming traffic. It was a life affirming experience.
事業者からの返答
Dear Client,
Thank you for sharing your detailed feedback. We sincerely apologize for the multiple frustrations you encountered, both before and during your transfer.
It is unacceptable that your calls went unanswered for an entire day and that when you finally received a response, it lacked the professionalism and clarity needed to resolve your concerns promptly. Communication is critical to a smooth experience, and we regret falling short in this area.
The behavior of the water taxi operator and the unsafe driving you described are equally concerning. While we are glad one of your drivers was efficient and friendly, we take the matter of reckless driving very seriously and will address this immediately with the driver and our team to ensure the safety of all future passengers.
Your feedback is invaluable in helping us improve, and we are truly sorry that your experience was not what it should have been. If there is anything we can do to make amends, please don’t hesitate to reach out to us directly.
D
Donald_E
June 25, 2024 · via Viator
Smoot
Very smooth. Driver stayed in contact with us while we waited for the boat to come. The boat transfer and van were nice accommodations. I would definitely recommend this trip.
事業者からの返答
Dear Donald,
Thank you for your wonderful feedback! We’re so glad to hear that your experience was smooth and that the driver stayed in contact with you while you waited for the boat. It’s great to know that both the boat transfer and van provided comfortable accommodations and contributed to an enjoyable trip.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out!
