パドヴァ発：少人数グループでヴェネツィアを体験

Grazie mille per aver condiviso con noi la tua opinione Giuseppe. Siamo davvero felici di sapere che quanto offriamo si distingua dal resto del mercato turistico. Teniamo molto alla soddisfazione di chi ci sceglie e ripone la propria fiducia in noi e mettiamo a vostra disposizione tutta la nostra esperienza al fine di creare ricordi ed emozioni che rimangano il più possibile indelebili. Speriamo di avervi di nuovo con noi in futuro per altre avventure.

Thank you for the nice words, it was a pleasure to walk you around Venice on a nice sunny day, ideal teperature indeed!

Dear Madam, we are sorry for the way you experienced this. We, as always, have tried to carry out the service in the best possible way and with professionalism. Regarding what you say, we would like to point out that in the confirmation voucher we send before each tour it is clearly stated that you reach Venice by train. The tour was conducted in English as per your request. It had never happened to us to receive complaints about the contents being explained in a second language and we are sorry that this represented a disservice to you. On the contrary, I would add that we have often received enthusiastic reviews for the ability of our guides and tour leaders to range from one language to another with ease, involving all participants despite their different backgrounds. For the missed entrance to St Mark's Basilica, however, we apologise. Despite the fact that tickets were booked well in advance, they were no longer available. It was our mistake not to have informed you in time, and for this we are willing to refund the entrance fee. With regard to the timing of the tour, precisely because we want to keep to what was described and promised at the time of booking, the guide walked at the speed necessary to complete the described itinerary, and moreover, to accommodate the needs of all present, the tour lasted an extra 2 hours. The latter is why in the end, in order not to incur possible fines, we changed the train tickets so that they had the correct time. This last point I would therefore see as a supplement to the tour provided on the spot for total customer care and not as a disservice. Team Lovivo Tour Experience

Hello Alina, We are glad you enjoyed our services. We hope to have you as guests in future. Thank you, Team Lovivo Tour Experience