I don’t understand why yesterday was holiday, but we were not told some sites were closed when was booking? Doesn’t it mean we were asked to pay something which was known by you that we were not able to get it? Also I wish the guide would be able to introduce a bit the sites visiting, and communicate clearly upfront of the routes.
Thank you very much for sharing your feedback with us. We truly value your comments, as they help us continue improving our service. We sincerely apologize for the inconvenience you experienced during your tour. Unfortunately, on the day tour there was a Peruvian Event happening, which resulted in some public sites being closed in the same day and hardly to forecast. These closures are beyond our control, and sometimes the official announcements are made very close to the date or in the same day, making it difficult to anticipate them at the moment of booking. Regarding your comments about the guide’s explanations and communication, we take this observation very seriously. Our goal is always to provide not only access to the sites, but also meaningful information and clear guidance throughout the journey. We will be reinforcing this with our team to ensure better clarity and engagement in future services. Please rest assured that we always do our best to fulfill the satisfaction of our clients, though we also recognize that, in rare cases, circumstances outside our control may prevent us from achieving this 100%. We deeply regret that this was one of those cases for you. We wish you the very best in your future travels. Warm regards,
