大阪・京都・奈良のハイライト英語で話すツアー

Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback, and we take your concerns very seriously. To participate in the tour, you need to be aware of specific tour information and arrive at the boarding place 10minutes prior, the tour information includes the bus license number and the tour guide's contact details. The tour information have been sent to you one day prior to the departure date. One day tour is a carpooling trip. If you don't wait, it will be deemed to be cancelled automatically and the cost will not be refunded. Please gather on time according to the boarding time. Once again, thank you for your review. We hope to have the opportunity to serve you better in the future. Best regards,

Thank you for bringing this to our attention, and please accept our most sincere apologies for the unacceptable experience you’ve described. To ensure fairness, please adhere to the cancellation policy on the page.While our policy does not allow refunds or date changes for next-day bookings, we take your feedback seriously — especially regarding customer service and guide English level. To future guests: we welcome you to review our policy carefully, and we are working to improve our service and clarity. Thank you for helping us get better. Thank you again for your honest feedback — it helps us become better. Best regards

Thank you for your wonderful feedback. We're so glad to hear that you really enjoyed the experience and that it left such a positive impression on you. It would be our great pleasure to welcome you again next time you visit Japan. To future guests: you are warmly invited to come and create your own amazing memories with us. Best regards

Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your tour and that David, your guide, made such a positive impression on you. It's great to know that his efforts to bridge the language barrier and ensure your satisfaction were appreciated. We truly value your kind words and are so glad that you had a memorable experience. For any future travelers considering a tour with us, we want to assure them that our team, including guides like David, is always dedicated to providing exceptional service and creating unforgettable experiences, no matter the challenges. Thank you once again for choosing us, and we hope to welcome you back on another adventure soon! Best regards

Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your day exploring multiple places with Rick. Your kind words truly mean a lot to us, and we will make sure to pass along your compliments to Rick. We are always here to provide memorable experiences, and we look forward to welcoming you—and any potential guests you recommend—back for another great adventure soon! Best regards

Dear Guest, Thank you sincerely for taking the time to share your detailed feedback about your recent tour experience. Your insights are incredibly valuable to us as they help us identify service gaps and enhance transparency for all travelers. We apologize for the confusion and inconvenience you encountered, and we would like to address each of your concerns thoroughly. 1. Misunderstanding About Guide Service Between Osaka and Kyoto We have verified the situation with our local team regarding the guide service. Our guide does travel with the bus from Osaka to Kyoto, but no commentary is provided during this segment. This is because the tour has two pick-up points—Osaka and Kyoto. To ensure all guests receive consistent and comprehensive information, the guide starts formal explanations only after all participants (including those boarding in Kyoto) have assembled. We suspect this may have led to your misunderstanding about the guide service, and we apologize for not clarifying this timing in advance. 2. Lack of Clarity About Return Arrangements to Kyoto While the tour’s end point and itinerary sections on our page clearly state that "The tour group ends in Osaka and does not return to Kyoto," we sincerely appreciate your feedback about the lack of sufficient prior notice. To prevent similar confusion, we have added explicit reminders about this return arrangement in two additional prominent locations: the pick-up point instructions and the package selection section on our booking page. We are committed to continuously improving the clarity of our tour information and service quality. Thank you again for bringing these issues to our attention. We sincerely hope to have the opportunity to serve you better in the future and provide a more seamless and satisfying travel experience. Best regards,

Thank you for sharing your positive experience with us. We are delighted to hear that you appreciated the balance we strive to achieve: providing a great amount of free time for personal exploration at each stop, while also benefiting from a knowledgeable and informative guide who offers valuable insights. It's wonderful to know that our guide's tips helped you focus on the important sights. We truly appreciate your recognition of our tour structure. To all our future guests: we welcome you to experience this ideal blend of structured guidance and personal freedom. Our tours are carefully designed to offer you both deep cultural insights from our expert guides and the autonomy to discover and connect with the destinations at your own pace. We are confident this approach will make your journey both enriching and uniquely your own. We look forward to exploring with you again soon. Warm regards

Thank you for your feedback. As comments cannot be linked to orders, we are unable to verify your order number. Should you wish, you may contact us via Viator's messaging platform to provide further details, and we shall reconfirm with our local colleagues. Please feel free to reach out with any further questions or concerns. Best regards!