Location shown after booking on line was ticket booth, 15 min walk from departure point. Boat was very dirty with strong desil smell that was worse beside where swimming point was.
事業者からの返答
Hello,
Thank you for sharing your feedback. We’re sorry to hear that the experience was not as comfortable as expected. We apologize for the inconvenience regarding the meeting point and especially for the cleanliness and diesel smell on board. We’ll review these aspects with our team to improve our service.
Kind regards,
Mundo Marino
E
eduardog568
July 20, 2026 · via Tripadvisor
Lack of organization
The arrival at the pickup point is a walking excursion, but when the catamaran arrives, access control is nonexistent; in fact, people who were supposed to be on another boat boarded. Once you are inside the boat, it is a jungle. Although the staff is pleasant, they do not exercise any type of control over what happens there. We paid extra to be able to be on the nets, but people occupy all the space there and no one organizes it. On the other hand, the excursion is to visit Los Cabos and no explanation is given during it about where we are, what is going to be done, or anything... just music at full volume... we probably misinterpreted the goal of the excursion.
事業者からの返答
Gracias por compartir su experiencia. Lamentamos que la excursión no haya sido como esperaban.
Por lo que describe, creemos que realizaron la excursión en nuestro catamarán de vela con destino a la isla de Portitxol, que incluye el acceso a las redes. Esta travesía tiene un formato diferente al de la excursión Tres Cabos, que se realiza en nuestro catamarán a motor Estrella Fugaz y durante la cual sí se ofrece una breve explicación de la costa y de los cabos que se visitan.
Lamentamos también la sensación de falta de organización durante el embarque y el uso de las redes. Agradecemos que nos lo haga saber, ya que revisaremos estos aspectos con nuestro equipo para seguir mejorando la experiencia a bordo.
Gracias por sus comentarios, que nos ayudan a seguir ofreciendo un mejor servicio. Esperamos tener la oportunidad de recibirles de nuevo.
Un cordial saludo,
El equipo de Mundo Marino
F
f61u58
June 26, 2026 · via Tripadvisor
Recommended, but too little information.
Practically no explanations about the area, landscape, ...
No information about the schedule, unfortunately.
Otherwise recommended.
事業者からの返答
Vielen Dank für Ihre Bewertung und Ihre Empfehlung.
Es freut uns, dass Sie die Tour insgesamt weiterempfehlen würden. Gleichzeitig bedauern wir, dass Sie mehr Informationen zur Umgebung, Landschaft und zum zeitlichen Ablauf erwartet hätten.
Wir nehmen Ihren Hinweis gerne auf, um die Kommunikation an Bord weiter zu verbessern.
Mit freundlichen Grüßen,
Das Mundo Marino Team
K
katek3499
August 9, 2024 · via Tripadvisor
Not fun!
Very disappointing, not helped by the choppy sea! No English used as advertised, spoke only Spanish which was frustrating as they were obviously talking about where we were and what we were seeing but we had no clue. Tried to get the attention of staff but difficult as we were unable to stand due to the boat swaying so much. There were several people being sick overboard. When we stopped for swimming I wish now I’d not got in the water with my family as it was just dangerous. Snorkelling was a no go, we were in open sea! Trying to get out the water was very difficult and I couldn’t see a member of staff anywhere to support us. They must have know it was a dangerous situation. We were in the water less that 5 minutes and everyone was out the water within 30 minutes. It was a huge disappointment and something we’d really looked forward to. It caused us quite a lot of anxiety.
事業者からの返答
Hello Kate, we’re sorry to hear that your experience on board did not meet your expectations. Our goal is to offer safe and enjoyable catamaran cruises for everyone. We appreciate your feedback and will take it into account to improve. We invite you to contact our customer service team so we can address what happened and look for a solution. We hope you’ll consider sailing with us again in the future.
Mundo Marino Catamarans
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creations872
July 21, 2024 · via Tripadvisor
A very scenic trip
The trip is very scenic with good views of Denia, Javea and the capes/islands/coves from the sea. the boat had an awning over the seating area which enabled sitting in a breeze without roasting. Drinks & snacks were on sale. The snorkeling/swimming stop was disappointing as the preferred location could not be used, and we had to stay very close to the boat in deeper water with no underwater views. The boat as a whole was clean & tidy apart from the loos which were grubby, poorly maintained and smelly. On the top observation deck there was a constant piped stream of Spanish style "disco" music which the younger locals seemed to like.
The boat was comfortable to sail in with the caveat that the catamaran hull design is prone to "hobby horsing " if there is any swell, and those who get seasick may suffer if the sea is less than fairly calm. The trip is not cheap but the views are spectacular if you dont mind the basic nature of the boat.
事業者からの返答
Thank you for sharing your experience, Creation. We’re glad you enjoyed the views of the Mediterranean and the catamaran cruise. We’re sorry to hear about the inconveniences you mentioned and invite you to contact us directly so we can work on improving your experience in the future. We’re committed to offering sustainable and enjoyable cruises for everyone. We hope you’ll give us another chance and sail with us again. 🌊
Mundo Marino Catamarans
1
124joseangela
July 18, 2024 · via Tripadvisor
Catamaran day by denia
I felt cheated I hired a catamaran excursion as described in the photo with barbecue and our surprise was a catamaran that was not the one in the photo and the barbecue turned out to be a paella that there was no one to eat it
事業者からの返答
Hola Jose Angel, lamentamos que tu experiencia no haya sido lo que esperabas. Queremos ofrecer experiencias de calidad a bordo respetando el medio ambiente. Por favor, contacta con nuestro servicio de atención al cliente para compartir más detalles y poder resolver este inconveniente. Nos encantaría que le dieras otra oportunidad al tour para disfrutar del Mediterráneo como se merece.
Mundo Marino Catamaranes
A
Amanda F
August 9, 2023 · via Tripadvisor
Amazing experience
Really enjoyed this boat trip. Fantastic experience. No planned seating sit where you like. Could have done with a little more description of the scenery areas in English. Small snacks and drinks available to buy on board when stopped. We would use this company again. Thank you.
1人が参考になったと回答
事業者からの返答
Hello Amanda. Thank you so much for your fantastic review! ⛵🌊
We’re thrilled to hear that you enjoyed the boat trip and had a great experience. We appreciate your feedback about the lack of detailed descriptions in English — we’ll work on improving this aspect to make sure everyone can fully enjoy and learn about the scenery.
Thank you for highlighting the snack and drink availability, and we’re so glad to hear you’d use our company again. We look forward to welcoming you back for another adventure!💙⚓
MUNDO MARINO CATAMARANES
T
Travelinphoto
July 21, 2023 · via Tripadvisor
A TERRIBLE TRIP IN A BEAUTIFUL PLACE
This was a very disappointing experience. Forget about a peaceful excursion along a stunning coastline. There is bad music playing the entire 4 hours of the trip so if you came to get in touch with the natural setting forget about it. The trip advertises and says it includes 45 minutes of swim/snorkel time. The captain said we had 25. When I asked him about this he yelled at me. His arrogance was only matched by his rudeness. Nothing like paying good money to be scolded and have to listen to crap music. Look elsewhere, this boat trip was TERRIBLE.
1人が参考になったと回答
事業者からの返答
Sentimos mucho que tu experiencia no haya sido la esperada, Travelinphoto. En Mundo Marino queremos que todos disfruten de un paseo sostenible y memorable por el Mediterráneo. Te invitamos a ponerte en contacto con nuestro servicio de atención al cliente para explorar cómo podemos mejorar y solucionar lo sucedido. Valoramos tus comentarios para seguir cuidando del medio ambiente y la satisfacción de nuestros visitantes.
Mundo Marino Catamaranes
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eleeenaog
July 10, 2023 · via Tripadvisor
An amazing experience with amazing views.
I loved it. The best thing was to be able to swim next to the boat, as well as to get to know the beach of Javea better from another perspective and learn at the same time with the information given to us throughout the journey by those of Mundo Marino.
1人が参考になったと回答
事業者からの返答
Muchas gracias por compartir esta experiencia con nosotros, nos alegramos mucho de que haya disfrutado. Esperamos volver a verles a bordo de nuestros catamaranes.
V
Voyage741369
July 5, 2023 · via Tripadvisor
Great excursion
The walk is very nice, the truth is, with spectacular views, if they are not from the sea we could not see them.. It is anchored in a very nice place for us to take the bath and is a fun time
The crew guys are very nice to the public.
The only hit I'd put is that it costs to get to the boarding point, and it's not indicated where to go, better ask.
It is a highly recommended excursion.. Thank you very much
1人が参考になったと回答
事業者からの返答
Hola. ¡Muchas gracias por tu comentario tan positivo! 🌊⛵
Nos alegra saber que disfrutaste del paseo y de las vistas espectaculares, además de la parada para el baño. También nos complace que la tripulación haya sido tan amable y haya hecho la experiencia aún más agradable.
Lamentamos que tuviste dificultades para encontrar el punto de embarque. Tomamos en cuenta tu sugerencia y trabajaremos en mejorar las indicaciones para que sea más fácil para todos llegar.
Gracias nuevamente por recomendar la excursión, ¡esperamos verte pronto de nuevo a bordo!💙⚓
MUNDO MARINO CATAMARANES
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