コロンクルーズ港からパナマシティ空港への送迎

We sincerely appreciate you taking the time to share your feedback, and we truly regret the confusion that occurred with your reservation. We would like to clarify that the cancellation was the result of an operational error, which was immediately communicated to the passenger along with our apologies. At no point was this a scam or a case of miscommunication, as our team personally contacted you to explain the situation and provide alternatives. The transportation service was confirmed at the pier, as it was part of a shared service, and for that reason, we offered the option to take the tour by paying directly to the driver, allowing you to still enjoy the experience without disrupting your plans. We sincerely apologize for the inconvenience caused and appreciate your understanding. We are reinforcing our internal procedures to ensure this type of situation does not occur again, maintaining our commitment to transparency and guest satisfaction.

We are truly sorry for the inconvenience you experienced while meeting our driver. We would like to clarify that on the day of your service, at 7:45 a.m., we sent you a message with all the meeting point details and instructions. Unfortunately, we did not receive a response, which made coordination at the beginning a bit difficult. We understand that the port can be confusing, especially with the large number of passengers arriving at the same time, and we sincerely apologize for any frustration this may have caused. We are glad to know that you were eventually able to contact our driver and complete the transfer. Please note that our company always maintains punctual and continuous communication with passengers to ensure reliable service. We kindly remind future travelers to connect to the free Wi-Fi available at the port, as it makes communication much easier and helps avoid delays or misunderstandings. Thank you for your understanding and for sharing your feedback — it helps us continue improving our service for all guests.

We sincerely appreciate your comment, as it allows us to clarify an important point for future travelers regarding the coordination of transfers. One day before each service, our team sends all the necessary details, including meeting point and pickup time. As mentioned, the port is very large and over 1,500 passengers disembark daily, which makes direct communication essential to locate each other easily. In this case, we have evidence showing that the messages were sent with the necessary information and follow-up; however, the platform does not allow us to upload that proof. We remind all passengers that the port offers free Wi-Fi access, which makes it easy to stay connected. If travelers do not connect to the internet or maintain communication, it becomes very difficult for our staff to provide the service properly. As a company, we always guarantee our service, but it is also important that passengers stay attentive and maintain communication as previously informed. We will continue improving every detail to ensure all our guests enjoy a pleasant and well-coordinated experience.