No one should book a tour with this operator! They are con artists, I arrived to my tour pickup location and the guide was a complete no show! This company needs to be removed from Viator!
事業者からの返答
Hello Ceresta,
I’m truly sorry for this experience—this is absolutely not the service we strive for. I take this very seriously, and I completely understand your frustration. I’d love the chance to make things right, so please let me know the best way to reach you so we can talk.
We were experiencing technical difficulties and unfortunately didn’t receive the confirmation email for this experience. Since we hadn’t operated on Viator since 2021, there was a mix-up—but we’re officially back and better than ever!
I assure you we are not con artists, as our other reviews reflect, and I’d love to make it up to you. If you ever find yourself in Kenya again, we’d be happy to offer you a complimentary tour of your choice!
Once again, I’m so sorry for this experience. Pole sana! 🙏🏾
N
Nera_C
December 28, 2021 · via Viator
KICC was closed
I do not know what happened. I showed up at 1400 in front of KICC, as agreed and guard told me it is closed. Tried to call tour guide and text them but noone ever answered the phone provided. Therefore I never did any tour.
事業者からの返答
I’m really sorry for this experience—it’s definitely not what we aim for. I truly wish we had connected, and I’d love the chance to make it up to you. Please reach out, and I’ll personally ensure you have a great experience next time!
A complimentary tour awaits you, whenever you're back in Kenya! :)
R
R R
August 7, 2019 · via Tripadvisor
Book this Tour
If you are ever in Nairobi, I highly recommend booking this tour. Special thanks to our tour guides Raisa and Willis who made this tour unforgettable and worthwhile.
1人が参考になったと回答
事業者からの返答
Big thanks for the shoutout! 🙌 Willis and I had an amazing time showing you around. Come back soon for more unforgettable adventures! 😊✨
_
_AtienoB
August 7, 2019 · via Tripadvisor
BEST SOUVENIR SHOPPING EXPERIENCE EVER!
It was the best idea to book this tour for my last day in Nairobi! The perfect way to end such a glorious time in the most beautiful country in Africa. Raisa ensured that I felt at home and was very patient with all my extra requests. Being vegetarian and in Africa - I wasn't expecting much but Raisa made sure I had the tastiest meal since I landed in Kenya. The souvenirs purchased at the Maasai Market are my children's favourite and I'm so grateful Raisa was there to help negotiate the best prices for me. I highly recommend her agency and will be booking more tours and beach getaways with them. Thanks for a great day!
事業者からの返答
What a way to wrap up your trip! 🏝️ I’m so glad you felt at home, got a great meal, and scored some awesome souvenirs (negotiation skills—activated! 😂). Can’t wait to plan your next adventure. Thanks a ton! 😊✨
R
Ronmsingo
August 6, 2019 · via Tripadvisor
Nairobi visit
Had a fantastic time with the tour guide & visited different places in nairobi. Was loads of fun. Had some local cuisine and also toured the city at large and later settled for a chilled night in some pretty good restaurants. Would definitely recommend for a friend's and families alike.
2人が参考になったと回答
事業者からの返答
Thank you so much! I’m really glad you had a fantastic time exploring Nairobi and enjoying the local cuisine. Hope to host you again soon!
W
willisO93
August 6, 2019 · via Tripadvisor
A recreational trip to Kenya with my Childhood friends.
We had a memorable time in Kenya and in Nairobi more specifically. We had an amazing guide -Raisa who made us feel at home ,comfortable and the vibe and energy was something that made the experience worth it .
2人が参考になったと回答
事業者からの返答
So happy you had a great time! It was a pleasure showing you around, and I’m glad you felt at home. Hope to see you again for more adventures! 😊✨
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