At the time of booking, I clearly provided the number of children and the infant, along with their ages. However, the driver did not allow the infant and one of the children to board, stating that car seats were required. This requirement was not disclosed in the description, which indicated that the infant ‘could sit on lap’. As a result, the website description appears to have been inaccurate. This created a very frustrating experience for the clients, as one adult, one child, and the infant were forced to take a taxi instead. In addition, on the return transfer, the driver yelled at the child for eating a sandwich in the car, which was upsetting and unacceptable.
Dear Sir or Madam, As we were explaining during our meeting and while contacting with Viator Customer Service you have shared all the list of passengers as ADULTS - there was no any sign that there might be children. Due to the law in Poland all children must seat on baby seats according to their age what we provide for free - information about is included in the offer too. SAFETY OF OUR LITTLE PASSENGERS is the most important for us. There were 3 little children 5 years, 4 years and one less than 1 year old. We were not informed about any of them as well as regarding their age. That was the true reason of declining you safe transport for the smalles baby. Please kindly notify that we had available one seat at the airport in another car that allowed us to provide you safe transfer for the oldest child. Last but not least despite offering 60 minutes free waiting time - we offered you almost 100 minutes for free due to complications with your luggage without requesting any extra fees. Please remember any time you travel abroad to follow local rules and regulations for example regarding child seats and ask any time you need local provider to explain you the conditions what would help us to avoid any unusual solutions. We always prepare for service if we are informed about as we prooved on the way back giving to all babies safe and comfortable transport on specified child seats. Hope you have enjoyed your visit in Warsaw anyway. Kind regards Wojtek, Owner of WK Transfers
