A good day out from Seville taunted by a broken down tour bus
Raphael picked us very close to our hotel, having messaged us the night before to see if he could find us a closer pickup spot to the one we were given.
His customer service and friendliness continued through the day and he even played music by our favourite artists in the car.
The tour once in Gibraltar was just what we wanted to see but unfortunately our bus broke down at the tunnels and we had to wait for a replacement. Dave our tour guide was great. Lots of humour and lots of facts too. However it meant we had no time left to spend in Gibraltar’s town centre which we wanted to do.
事業者からの返答
Dear Judith,
Thank you for sharing your experience. We're delighted to hear that Raphael's attention, friendliness and customer service helped make your day enjoyable, and that Dave's knowledge and sense of humour added to your visit to Gibraltar. 😊
We sincerely regret the unexpected bus breakdown during the Rock Tour. Unfortunately, situations like these are beyond our control, but we understand how disappointing it was to lose the free time you had hoped to spend in Gibraltar's town centre. Thank you for your understanding, and we hope to have the opportunity to welcome you again on another adventure in Spain. 🇪🇸✨
Best regards,
Discovering Spain
R
Richard_R
May 22, 2026 · via Viator
Gibraltar Overview
Great experience as a overview of Gibraltar and saw all the touristic features, just not enough time to see them in more detail
事業者からの返答
Dear Richard, thank you! 🌟 We are glad you had a great experience and enjoyed seeing Gibraltar's highlights, like the Rock and St. Michael's Cave. 🐒 Since it is a full-day trip from Seville, time at the site can feel a bit quick, but we are happy it provided a wonderful overview. 🙌 We hope to see you again! ✨
The team Discovering Spain.
T
tammiclementi
May 6, 2026 · via Viator
Rafael was awesome!
Rafael was a fantastic tour guide. He paid great attention to detail and was very informative. I would highly recommend taking a tour with him.
事業者からの返答
Dear customer, thank you! 🌟 We are thrilled to hear that Rafael provided such a fantastic and detailed experience on your trip to Gibraltar. 🐒 It is wonderful that his knowledge and attention to detail made your visit to the Rock and St. Michael's Cave so memorable. 🙌 We truly appreciate your high recommendation and hope to see you again soon! ✨
The team Discovering Spain.
E
Esther_L
April 10, 2026 · via Viator
Buyer Beware
Be aware, you need to bring a passport. It is not clear on the Viator website when booking.
We drove all the way and did not have passports. The driver asked us when we got there, why not ask before we boarded?
The tour company Discovering Spain, sent us emails with a lot of informations and buried in the emails is a line about passports. This should be highlighted in BOLD.
After 2.5 hours of driving we just turned back. We asked if the driver could give us a tour of Seville and was told no. The tour company sent us a letter saying it’s not their issue and they fulfilled their obligation , no refund or partial refund . Not sure how they full filled it when we didn’t see anything for 3 hours and should get some refund back.
We offered to go the next day and asked if we could get a discount and was also told no, not their issue.
anyways, bad experience. Although we did not see the fine print about the passports, we wasted 5 hours of driving. The tour company was not helpful or compassionate in anyway or willing any type of partial refund.
We are from Canada and not Europeans and do not carry passports with us.
A lack of kindness, empathy and customer service .
Horrible company to deal with.
事業者からの返答
Dear customers,
When traveling to any country, it is mandatory to carry your passport or the document appropriate to your nationality. It is also the customer's responsibility to check whether or not a visa is required for entry. Similarly, if you are coming from Canada, you need a passport to enter Spain. The same applies to Gibraltar (as it is a separate country); you must have the necessary documentation.
We understand your frustration at not being able to visit Gibraltar; however, the passport information is very clear from the moment you make your booking.
This information is included in the description before booking, in the OVERVIEW section, and in the ADDITIONAL INFORMATION section:
- "Non-EU citizens must ensure their passport has a valid entry stamp for Spain or Europe. Otherwise, they will be unable to cross the border, and we cannot guarantee admission."
- "All non-EU passengers must carry a valid passport with the appropriate entry stamp for Spain or Europe; without this documentation, entry into Gibraltar is not permitted and is beyond our control." "All passengers must carry a valid passport to access Gibraltar."
"All participants must check in advance whether they require a visa to enter Gibraltar; this is the traveler's responsibility and must be arranged prior to the visit to avoid any issues."
Two days before the tour, important information regarding their trip to Gibraltar was sent to them. At the beginning of the email, just below the meeting point information, we reiterated the need to bring their passport and included a link so they could double-check the visa requirement for their country of origin.
In this case, we cannot offer any refunds. We fulfilled the service contracted through Viator: transportation, driver, and guided tour at the destination. It is not the agency's responsibility to provide compensation if clients forget to bring the only requirement necessary to cross the border.
If you need any further clarification, please do not hesitate to contact us privately. We will be happy to assist you.
Sincerely,
Discovering Spain
M
MaryAnn_W
October 24, 2025 · via Viator
Gibraltar Day Trip
Prepare for hot weather even if you are traveling in late October. Just the right amount of time to spend in Gibraltar.
事業者からの返答
Hello!
We're so happy to hear that your day trip to Gibraltar was very positive.
We really appreciate your advice about the weather: it's true that southern Spain can be warm even in late October, but it depends a lot on the year. The weather is somewhat unpredictable with the changing seasons!
Thank you for your review! We hope you have wonderful memories of Gibraltar.
Best regards,
The Discovering Spain Team
D
Deanna_G
September 24, 2025 · via Viator
Gibraltar is a must see!
From Seville, it was a 2 hour drive and then about a 30 minute walk to the tour bus. This place is bustling. Our tour bus driver was David, born and raised in Gibraltar. We had 4 stops with included a visit to see monkeys. They were very friendly 😀. We had fish n chips for lunch. Gibraltar is actually a British colony. We thoroughly enjoyed our time there. Our driver from Seville was Rafael, who was very knowledgeable and friendly.
事業者からの返答
Hello!
What a wonderful and detailed review! We're so happy to hear you rate Gibraltar as a "must-see."
It's great to read that you enjoyed your trip, both the tour bus experience with David in Gibraltar and the service of our driver from Seville. We're proud that Rafael was so knowledgeable and friendly, making the trip more enjoyable. We'll pass on your compliments!
We're delighted to hear that your visit to the monkeys was a success and that the experience of such a special place as Gibraltar met your expectations.
We sincerely appreciate your review and hope to see you again in Andalusia.
Best regards,
The Discovering Spain Team
E
eileen_d
May 20, 2025 · via Viator
Great trip to Gibtraltar
Our driver picked up at our hotel and drove us to Gibraltar. He pointed out interesting sites along the way and picked us up at the end of the day. All great!
事業者からの返答
Hello!
Thank you so much for your fantastic review of your trip to Gibraltar!
We are so happy to know that our driver comfortably picked you up from your hotel and that you enjoyed the journey, appreciating the points of interest he pointed out along the way. Knowing that everything was "All great!" at the end of the day is the best reward for us.
We strive to provide a comfortable and enriching service, and it's a pleasure to know we've achieved this with you.
We hope to have the pleasure of joining you on future adventures!
Best regards,
The Team Discovering Spain
M
Mason_S
January 29, 2025 · via Viator
Spectacular views, monkeys, caves, and history
When traveling solo, be aware that someone else also must sign up for the trip. The company was not inclined to drive from Seville to Gibraltar with only one passenger (understandably). Fortunately, someone else joined at the last minute. The visit itself was spectacular: Monkeys, caves, hundreds of years of history. Africa quite visible across the straits. Also, notable contrast between Spanish culture on one side of the demarcation line and British culture on the other. Definitely worth the trip. I did not need a visa though my traveling companions could not accompany me because they live outside the EU and would have needed UK visas.
事業者からの返答
Dear Customer,
Thank you for sharing your Gibraltar experience! We're so glad you found the visit itself spectacular, enjoying the monkeys, caves, and rich history, as well as the unique cultural contrast. We appreciate you highlighting the visa requirements for non-EU residents, which is valuable information for other solo travelers. We understand your initial concern about the minimum passenger requirement for the trip from Seville and are pleased that another traveler joined, allowing the excursion to proceed. We always strive to communicate this requirement clearly and are happy everything worked out in the end. We hope to see you on another adventure soon!
The team Discovering Spain
B
Barbara_V
September 27, 2024 · via Viator
Visiting the Rock
Jose drove us to the Rock from Sevilla and was so helpful, pleasant and personable. He made the drive there seem shorter than it was. Our driver from Brands was very knowledgeable, and shared a lot of great information. He took great care to ensure that we enjoyed meeting his friends, “the monkeys”. The views are absolutely stunning and the scope of the military operation inside the Rock was very interesting. There is so much history attached to this little spot in the world.
事業者からの返答
Thank you so much for sharing your fantastic experience on our Gibraltar tour from Seville! We are so pleased to hear that you enjoyed the trip with Jose and that his kindness and approachability made the journey seem shorter. We are also happy to hear that the driver in Gibraltar shared valuable information with you and helped you enjoy the encounter with the famous monkeys. We are proud that you appreciated the stunning views and fascinating military history that the Rock holds. It's true, Gibraltar is a small place but with a huge history! We will pass on your kind words to Jose and the driver at Brands who will be delighted to know that their work was so appreciated. We appreciate your recommendation and hope to have the opportunity to welcome you back in the future to explore other destinations with us. Best regards and see you soon!
The team Discovering Spain
B
Beverly_W
September 24, 2024 · via Viator
Ride up the Rock
Fidelio was a guide extraordinaire! He knew all the history of Gibraltar, answered all our questions, and brought the monkeys close to us for photos. And the cave experience was a treat.
事業者からの返答
Thank you so much for sharing your wonderful experience on our Gibraltar tour from Seville! We are so pleased to hear that you enjoyed the tour and that Fidelio, your guide, was extraordinary! We are proud to have guides like Fidelio, whose deep knowledge of Gibraltar's history, willingness to answer all questions and skill make your visit an unforgettable day. We are glad that you enjoyed the visit to the cave. We will pass on your kind words to Fidelio, who will be delighted to know that his work was so appreciated. We look forward to the opportunity to welcome you back in the future to explore other destinations with us. Best wishes and see you soon!
The team Discovering Spain
