キトシティツアー＆ミタ・デル・ムンド-プライベート終日

Thank you for your feedback. We are sorry that parts of your experience did not meet your expectations. As indicated in our tour description, entrance fees to museums and attractions are not included in the tour price, as this allows guests to choose which sites they wish to visit. In some cases, certain entrances may be covered; however, since the tour could not be completed as planned, those visits did not take place. Regarding the language aspect, we are truly sorry that the level of English provided during your tour did not fully meet your expectations. When you expressed your concerns, you requested a partial refund. We contacted Viator, who confirmed that the refund percentage was at our discretion. Since approximately half of the tour had already been completed, we considered a 50% refund fair and reasonable and processed it the same day. We also offered to cover your museum entrances so you could continue the tour, but you preferred to return to your hotel instead. This was a private tour, not a group service, and our rates reflect the standard market range for private guided tours in the region. We always do our best to provide solutions during the tour so our guests can fully enjoy the experience. Unfortunately, in this case it was not possible to continue with the original plan, although we are glad that we were able to reach an amicable resolution. In over seven years of operating, situations like this have been extremely rare. Even so, your feedback helps us to continue improving the clarity of our information and the alternatives we offer our guests.

Thank you so much for your wonderful review! 🌟 I’m very glad you enjoyed your day exploring Quito at your own pace — sharing the history and beauty of the city with you was a real pleasure. I truly appreciate your recommendation and would be delighted to welcome you again whenever you return to Quito! 🙏📸

Thank you very much for sharing your experience. We’re glad to know everything went smoothly and that we were able to help your group make the most of your day in Quito, visiting so many highlights efficiently and comfortably. We’re especially happy to hear your kind words about Vanessa and Jorge—we’ll be sure to share your feedback with them. Thank you for choosing TourExpress & Transfers. We would be happy to assist you again anytime.

Thank you very much for your kind and detailed review. We’re delighted to know that our flexible and personalized service met your needs during a full and varied day in Quito. Providing knowledgeable guidance, smooth logistics, and a comfortable experience—especially in a busy city—is something we take great pride in. Thank you for your strong recommendation and for choosing TourExpress & Transfers. It was a pleasure assisting you, and we hope to welcome you again in the future.

Gracias por tus palabras, nuestro servicio personalizado ha sido diseñado justamente para lograr una experiencia memorable en nuestros visitantes.

Thank you very much for your comments, it was very pleasant to tour Quito with you.