The actual tour saved what could have been a terrible experience. Booking through this tour “provider” was the most stressful part of the trip. They are not the real Galápagos operator, just an overseas middleman, so they had little understanding of and control over pickup and tour arrangements. Thankfully, the local Galápagos guide was professional, and the tour itself, operated by a local company, was excellent. The local team delivered a great experience despite the poor coordination from this middleman. My honest takeaway: great tour, wrong company to book with. I recommend booking the tour directly with a local provider instead.
Thank you for your feedback. We’re sorry to hear that the booking process caused stress and appreciate your honesty. We’re glad the tour itself was enjoyable and that the local team provided a great experience. Your comments will help us improve our service. Best regards, Howlanders Team















