終日キーウェスト ツアーとオープン バー付きコーラル リーフ シュノーケリング

Service absolutely to be avoided. It was a disastrous experience, to say the least, from beginning to end. On the way there, the bus arrived late, and we were notified by phone that they had had problems with the vehicle. During the trip, the driver drove very abruptly and in a way that was not very reassuring. The air conditioning was kept at the maximum, to the point that many people started complaining about the cold, but neither the driver nor the organizer did anything to solve the problem or provide explanations. The organizer behaved in an extremely rude and arrogant manner toward the passengers. In general, we felt completely abandoned and without any information. The return trip was even worse: the air conditioning was not working, the front door of the bus would not close properly, and no one gave us any explanations. At a certain point, the bus stopped at a gas station, and they made us get off the vehicle without providing us with clear information about what was happening. When we simply asked for explanations, the tour guide even went so far as to threaten us, saying that he would call the police. An absurd and totally unacceptable situation. We were told that a new bus would arrive after about three hours. After waiting and not having received adequate assistance, we were forced to call an Uber and pay for it out of our own pockets. We subsequently requested a refund for the expenses and the service not adequately provided, but we were informed that no refund would be granted to us. A truly negative and stressful experience. Lack of organization, communication, and assistance, in addition to behavior toward customers that we found unacceptable. I absolutely do not recommend it. For us, it was a real nightmare.

This review should honestly be two separate reviews. The first review is about the snorkeling and open bar. The company that they use was very friendly and hospitable. The guys were very educated and knowledgeable, and were happy to deal with all of the crazy snorkelers. They educated us and guided us on the open sea. They made sure that we were safe and following all the directions and where to look in the ocean for colorful fish. The drinks were free flowing for all 70 people on the catamaran. When we got to the location of the fish, it was great until another boat decided to come up beside us and crowded the waters, but that was completely out of their control. This portion of the tour was excellent. My second review is for the tour bus company, which was nice enough to pick us up two blocks away from our hotel, which I initially did not think was going to happen.So that was a nice surprise.Unfortunately, the bus was a little outdated and did not have any plugs to charge phones.The seats were mildly comfortable and were adjustable. However, the ac was not working on one side of the bus.So many people were complaining. The lights on the way back were not operable either so it was hard to see when you were trying to walk down the stairs to the bathroom in the bus. In addition, when we got done the snorkeling, we only had about an hour and a half to explore Key West, and it was hard to get to the southernmost point and back to the bus in time. We were initially told that we would have to return to the bus at 7 but then when we arrived, we were told 530. We were not able to enjoy the restaurants and bars due to the fact that we had to walk an hour to the southernmost point and back. Andy the guide and Pepe the driver were great and I have no complaints about them.

We rode an amazing air conditioned bus! The guide was very helpful and informative. The bus driver was incredibly helpful with my bags. The catamaran crew was delightful. I enjoyed myself and would recommend to anyone!

Absolutely Amazing!! Very fun!!!! Would definitely go again. The boat was also nice as well. Key West is beautiful!!!

1. Busted seats resulted in some customers with very little room. Very uncomfortable for 9 hour bus trip. 2. Wife and I could not sit together because our pickup place was the last stop. The bus was totally full and trip organizers didn’t attempt anything to solve the problem. 3. No itinerary given pre trip. We were told only after we were in the bus. 4. Trip advertised as “Narrated” The narration lasted about 30 minutes. 5. Finally, on the way back, the bus totally broke down leaving everyone on the side of the Keys highway with vehicles whizzing by. We called an Uber and spent $115 to get back to Miami

1. Bus was half hour late 2. Bus was totally full, wife and I had to sit apart. No accommodation for us, too bad so sad for nine hours on the bus. 3. Bus was designed to cram as many rows as possible. Horrible for such a long time on a bus. 4. And many seats were broken allowing people to fully recline into the lap of the person behind them. No instruction by guide given to people to not fully recline. Made it very bad for some. took advantage 5. No itinerary given pre trip, only given verbally once. 6. Poorly maintained bus broke down halfway to Miami on the side of the road, no hazard lights were turned on, totally dangerous situation, 60 or so people wondering around in the dark being devoured by mosquitos. We left this disaster and spent $115 to Uber back to our hotel in Miami.

very nice long day, was warn from the start. reasonable priced! just follow there directions and u will have a great day!

I would totally have given this experience a 5-star review - we really enjoyed the time in Key West and on the boat/snorkeling. The only reason I gave less stars was because on the 3 hour bus ride there and then 3 hours back the bus temp was unreasonably cold! I did ask our tour guide several times if we could raise the temp, but was brushed off every time. I had to put a towel over the vent and wear as many clothes as I could to stay warm. We are from Michigan so being cold isn’t new for us, but it was only high 70s during the day and the air was blasting in the bus for 3 hours. I heard others on the tour also complaining about being freezing. I even bought a sweatsuit while we were on the island because I didn’t want to freeze all the way home. Anyway - just bring sweatshirt and pants to layer up!

Waves we're choppy for snorkeling but the boat ride was perfect! The crew was very accommodating and encouraging

We had a nice ride down to Key West! It’s incredibly beautiful! The crew on the boat were fantastic! It’s so pretty out on the water. There was a hurricane brewing close to Jamaica so the water was choppy. I was able to get in for just a few minutes and had to get back out. I have been snorkeling before and this was a different experience. I did enjoy the sailing and we had a pod of dolphins come right up to the boat! The drinks were good and we loved the music. I would do this again if the water was calm. I was disappointed about the snorkeling. That was the main reason that I wanted to go.