The company canceled our family's tour at 16:30 the day before, through a message, alleging that the van had an accident and did not give us any exchange options or other group to carry out the tour. Since we are on holiday, we only saw the message at the time the tour was marked at the meeting point. We tried contact unsuccessfully! We talked to a company guide who did nothing! When we managed to call the company, they told us to take the train to take the ride! This is absurd!!! A break with the tourist! The tour company should provide a good experience of Holidays and not be a worry and headache as this company was! We did not recommend anyone to go through what we went through and the worst was the disregard and the little importance they gave to our family! This is absurd!!! Such a company should not be allowed to work with tourism!
事業者からの返答
Dear Customer,
We are genuinely sorry that your experience was affected by the cancellation of your tour. We completely understand how disappointing it can be to receive such news while on holiday.
Unfortunately, there are rare situations that are completely outside the control of a tour operator. In this case, one of our vehicles was involved in an unexpected accident, and for safety reasons we had no choice but to cancel the tour. As soon as we became aware of the situation, we informed all affected customers using the contact information provided with the booking and processed a full refund.
We understand your frustration, especially if you did not see our message until the following morning. However, we cannot accept the aggressive and threatening language used during the phone call with our team. Every day we work with passion and professionalism to help visitors fall in love with Barcelona and Catalonia, and our staff deserves to be treated with the same respect that we always strive to show our guests.
While we sincerely regret the inconvenience caused by this unforeseen event, we believe it is important to distinguish between an unfortunate circumstance beyond our control and the commitment we showed in communicating the cancellation and issuing the refund promptly.
We wish you all the best for your future travels.
Kind regards,
The Be Outdoors Barcelona Team
O
Odyssey691716
June 3, 2026 · via Tripadvisor
Of it’s “the Game of Thrones” experience
The trip was amazing and Ivan was so kind and knowledgeable. He arrived Promptly…gathered us up an we were on our way after he provided a quick review of the days activities..
We arrived in Girona.he provided wonderful explanations of points of interest and of course once we found out about the filming of “Game of Thrones”. We were hooked . Ivan gave us plenty of time to experience and enjoy each experience all the while
Keeping us on schedule …second town was so charming we all wanted to stay ..we enjoyed the break to enjoy refreshment before move onto the charming seaside town..Ivan had made an excellent recommendation for us to dine with a wonderful view of the coast above the beach ..we have made new friends and have had a most memorable day ..
事業者からの返答
Great Review, Thank you
A
AnnieClaude_P
May 25, 2026 · via Viator
Our guide, Guillaume,...
Our guide, Guillaume, was friendly and dynamic. He provided us with relevant and interesting information throughout the day on various topics. He adjusted well to the fact that there were people speaking French and others speaking English. He easily alternated between the two languages. He regularly ensured that everything was suitable for us. Personally, I would have spent more time in Girona rather than visiting a third village in the afternoon, but otherwise, it was a beautiful day. I recommend this excursion!
事業者からの返答
Muchas Gracias!
L
LoveTravel826100
May 22, 2026 · via Tripadvisor
Small group tour done perfectly
Our tour was fantastic. The small group made it so much fun. Ivan was excellent: very knowledgeable and very attentive to our preferences. It was a perfect balance of history, views, nature and relaxation.
C
Claudette_W
April 3, 2026 · via Viator
Do not book! the tour...
DO NOT BOOK! The tour operator did not arrive. They could have told us a day before so we could have booked a different tour! I had reserved this at least 2 months in advance, way enough time to let us know! Very inconsiderate company. Not all people are from Europe that can easily jump on a plane and be here in less than 3 hours! It took us a total of 15 hours to come to Barcelona to experience this! NOT A GOOD COMPANY!
事業者からの返答
Thank you for your feedback. We understand how frustrating this situation must have felt.
However, we would like to clarify that we attempted to contact you in advance regarding the cancellation, but unfortunately the contact details provided were not sufficient for us to reach you. For this reason, we always recommend that guests provide accurate phone numbers and email addresses so we can communicate any important updates.
In this case, the tour had already been cancelled prior to the scheduled date, and the booking was fully refunded. As a result, the experience did not take place.
S
sharlynn2018
April 1, 2026 · via Tripadvisor
Worth your time & money.
Ivan is a superb guide & a safe driver.
F
Froilan M
March 18, 2026 · via Tripadvisor
Spectacular Trip!
The Girona and Costa Brava tour completely exceeded expectations. I went in not knowing what to expect, but was blown away by how stunning the Spanish coast truly is—pictures don’t do it justice. The views, the charm, and the overall experience were an awesome surprise from start to finish.
A big part of what made the trip so enjoyable was our driver and guide, Fabrizzio. He did an incredible job of warming everyone up right from the beginning, creating a fun and welcoming atmosphere that carried throughout the entire tour. His energy and personality really brought the group together and made the experience even more memorable.
If you’re even thinking about this tour, don’t hesitate—it’s absolutely worth it.
T
Trail51663665712
November 25, 2025 · via Tripadvisor
Girona and Medieval Villages
We had a great day trip with William to visit Girona, Besalu and Castellfollit de la Roca. William was very nice and gave lots of great information. We had a small group of 7 which was perfect. The villages are so beautiful, so much history! Besalu is a great stop for lunch. Very happy we took this tour, thanks William!
事業者からの返答
Thank you for the good words
J
Jennifer_D
October 2, 2025 · via Viator
Girona - Wonderful Tour
Guilo was a wonderful guide. Girona was a beautiful city to see and the history we learned was appreciated. The drive to the two other medieval villages was very scenic. All in all a great day - highly recommend taking this tour.
事業者からの返答
Thank you !!!
M
mkondz
August 26, 2025 · via Viator
A Special Tour Unlike Others
We were a small but mighty group, and it felt like we were being invited into the world of the Catalonians. Our guide Fabrizio made me feel like I was a good friend, and he simply wanted to show me the best of what this area of Spain had to offer. Such history, stunning views, a proud culture, was wonderful to be whisked away to the lovely countryside for the day.
Barcelonaの類似ツアーを比較
最安値: Park Guell Skip-the-Line Guided Tour in Barcelona — $31
最高評価: Girona & Costa Brava Small-Group Tour with Pickup from Barcelona — 4.9 (8,286 件のレビュー)
最短: Park Guell Skip-the-Line Guided Tour in Barcelona — 1 時間