ウルトラマー フェリー、定期往復チケット、プラヤ デル カルメン - コスメル

They are the best Xcaret is the hallmark

Laura Vazquez is super! She helped me a lot when I needed help

Excellent service and trust, I forgot a belonging and they recovered it, many thanks to the Ultramar staff and Isael Cruz and Laura Vázquez, I appreciate your services. And attention in the recovery of my camera.

I had planned to travel on 08/27/2026 from Cozumel to Playa del Carmen and the ferry was canceled without prior notice. As a direct consequence, I missed a bus I had booked in Playa del Carmen and had to cover additional expenses. The most frustrating part was that, when requesting a solution, I was not offered an immediate relocation and I had to wait another hour to be able to board the next ferry. I understand that changes or cancellations can occur due to exceptional circumstances, but if a company sells tickets with specific schedules, it should inform passengers well in advance and offer reasonable alternatives when a change causes missed connections. After this experience, I do not recommend booking tight connections relying on Ultramar's schedules, since their policy allows them to modify or cancel services and the damage ends up falling on the passenger. A very disappointing experience and customer service that, in my case, was very far from solving the problem adequately.

My wife and I used this service on July 24 to go from Playa del Carmen to Cozumel. We stayed in the indoor lower area which has spacious seats.

I loved the service, thanks for the follow-up to recover my cell phone. Thanks to the bartender and flight attendants, especially Manuel

Transfer to Cozumel .. iconic! The facilities are clean, beautiful boat, friendly staff although they are not well informed. And by mistake my bag was damaged, they did not give us the correct instructions. Likewise.. I recommend it and would use it again

The ride was awesome. Seats were comfortable, ac works great- and i somehow dropped my phone in the ferry.. didn’t realize it until i got back to hotel- 30 minutes away!! I texted it and they answered. And get this- they drove to my hotel ant 10pm and deliver it to me- in person!! That’s integrity and honesty! Will definetly use these guys again!! They didn’t ask for anything in return- but i still took care of the person who delivered it! I didn’t catch his name- but thank got for that awesome employee! He said- you take care of people and they take care of you- that’s a fact! Highly recommend to use and book with them.

Excellent service, the flight attendants were very kind and very respectful. Especially the supervisor Viridiana

Excellent trip. I was traveling alone with my little dog "Abichuela," we took some great photos on the balcony and then went down to our seat. It was my little dog's first ferry trip and we had a quite pleasant time.

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