ワイキキ：タートルキャニオンヌーンシュノーケル＆セイル・フロム・ビーチ｜オアフ島

We're thrilled to hear that you loved the boat, enjoyed the drinks and snacks, and received exceptional service from our crew. While the turtle canyon can definitely draw a crowd during peak hours, we're so glad you got to spot a few! We hope to welcome you aboard again for another beautiful cruise soon.

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not match your expectations and that you found the ride distressing. We take all guest feedback seriously and would like to clarify the timeline of our communication. After receiving your refund request and message via TripAdvisor, we reached out to you by phone yesterday, May 17th, and left a voicemail to discuss this with you directly. Our vessel is currently out of the water for its annual dry dock and mandatory safety inspections. Because of this, our clerical staff has been operating on a limited schedule, which unfortunately delayed our response time. We sincerely apologize for keeping you waiting during this maintenance period. Regarding the conditions of your tour, while our captains always strive to provide the smoothest and most relaxing cruise possible, we do operate in the open ocean around Diamond Head. Ocean conditions can change quickly, and navigating these waters does come with inherent motion. Our captains are highly trained professionals who prioritize passenger safety above all else, which can sometimes require adjusting speeds to safely handle choppy swells. That said, we are very disheartened to hear your comments regarding our tour guides, as we pride ourselves on aloha spirit and hospitality. We will be addressing this with our crew internally. We would still love to speak with you directly to resolve this matter. Please feel free to return our call at your earliest convenience, or reach out to our Office Manager at reservations@sailholokai.com so we can connect.