Unfortunately, our experience was seriously affected by the transportation.
Although the booking was clearly made for four adults, a vehicle much too small for such a long journey (around seven hours of driving) was provided. Three adults had to squeeze into the rear seat for most of the trip, making the journey extremely uncomfortable. By the end of the day, all four of us were suffering from back and neck pain.
What was particularly disappointing was the coordinator’s response. When I contacted him immediately after seeing the vehicle, asking him to arrange a larger vehicle for the return journey, he insisted that the vehicle was perfectly suitable because it was licensed for four passengers and stated that no previous customer had ever complained. Based on our experience and the conditions shown in the photographs, we found this response very disappointing, especially as no solution was offered.
On a positive note, once our complaint reached Madz from Fivemo Tours, the situation was handled professionally. Our concerns were taken seriously, a thorough investigation was carried out, and the company accepted a 50% refund through Viator. I genuinely appreciate the professional way the management handled our complaint and their commitment to improving their procedures.
I sincerely hope that, in the future, vehicles will be matched more carefully to the number of adult passengers booked, so that other customers do not have to go through the same experience.
事業者からの返答
Thank you for taking the time to share your feedback. We sincerely apologise that the transportation arrangements affected your experience.
We appreciate your honest feedback regarding the vehicle and the initial response from our tour coordinator. We have taken your concerns seriously and have reviewed our vehicle allocation and tour-planning procedures to ensure vehicles are matched more carefully to passenger numbers, journey duration, and comfort.
We are also grateful for your kind words about how our management team handled your complaint. Your feedback has been valuable in helping us identify areas for improvement, and we are taking the necessary steps to ensure a similar situation does not happen again.
Thank you once again for your understanding and constructive feedback.
O
Oscar_N
June 18, 2026
A must do in Sr Lanka
It was a long trip but so well worth the time and money. Sigiriya is spectacular! Also the rest of the attractions were well worth visiting.
事業者からの返答
Thank you so much for the kind review. We are glad you enjoyed.
L
LIM_K
April 30, 2026
Tiring but a good trip with a good driver
It was a long and tiring day trip but its well worth it. Traditiinal village lunch was surprisingly tasty. Driver Amila was good and spoke English well. Highly recommended.
事業者からの返答
Thank you so much for the kind review. We are glad you enjoyed.
H
Harvey_R
February 13, 2026
Birthday tour
From the moment we were picked up by our tour guide Himantha for an early start and long drive to Sigiriya rock we were greeted with a smile giving us confidence that our trip was going to be safe and enjoyable considering the 6 hours+ on the roads.
We had amazing views on the rock and a long slow climb to the top, well worth the effort with to take some photos that we can look back on in years to come.
Our personal favourite was the local village tour, treated to a ride on a cart by a cow and taking the reins while being videoed by our local guide, a swamp trip followed with some interesting accessories, a neckless and hat made out of the water Lilly we then had an amazing local lunch and shown how to prepare the ingredients, it was so tasty, a great experience, I almost forgot my hat was on my head.
We finished with the Dembulla cave temple, an amazing cave with huge Buddha statues and too many to count, there were many steps to encounter but the views were stunning and the Murals inside the cave along with the Buddha’s were impressive in this ancient sacred temple.
The drive home was safe and Himantha was caring and considerate to our needs, we had some nice personal conversations and honestly speaking we had several tours with guides but Himantha raised the bar and was outstanding from start to finish, I only hope other couples and families are as fortunate as us to have the experience we had.
WHAT A GREAT TRIP…..HIGHLY RECOMMENDED.
事業者からの返答
Thank you so much for the kind review. We are glad you enjoyed.
T
Trek13289726196
September 1, 2025
Impressive day trip
It was an incredibly impressive and informative excursion. A great combination of temple complex, the Rock the UNESCO heritage and the wildlife park with elephants. If you want to experience a lot in one day I can only recommend this trip. The guide spoke very easy to understand English and also gave us a lot of information about the country Sri Lanka, among others. Thanks for the great day!!!
事業者からの返答
Thank you so much for the kind review. We are glad you enjoyed.
A
Anthony_P
April 3, 2024
Fabulous experience
Brilliant experience and well worth it, but beware that there are hundreds of stairs to climb, both at Danbulla and especially at Sigriya. Our driver Sageeth was a star and took really good care of us. Village visit was a standout experience. A long, but great day out
事業者からの返答
Thank you so much for the kind review. We are glad you enjoyed.
M
Mathilde0601
March 9, 2023
A day full of activities.
A quality French guide who is there to pass on Sri Lankan culture.
We recommend
事業者からの返答
Merci pour votre retour. Super d'entendre que vous avez eu une visite incroyable
D
David_P
February 19, 2023
Ehh
Was an ok tour. Got to see great sights but there was no tour. Just a driver. The people on the safari tour was amazing though.
事業者からの返答
Hi Thanks for the feedback. This is a day tour and all the inclusions and details of the tour is already mentioned in the description. If you expected something more than what is mentioned, we would have happily arranged it, if communicated to us prior.
P
paolo_d
November 16, 2022
Amazing experience, best sigiriya tour
The whole tour was fantastic. The village part of the tour included a small cooking lesson where I learned how to make sambal. Sigiriya rock was breathtaking. If you can go during the beginning of the week it’s worth it because it’s not crowded.
事業者からの返答
Thank you so much for your review. Glad you enjoyed the tour.
J
JUNRONALD_N
November 15, 2022
Sri Lanka fun
I had fun with the operator. Was on time and good personality. We love the food. And the tour itself is good and fun
事業者からの返答
Thank you so much for your review. Glad you enjoyed the tour.
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