Disappointing. We were never picked up at the designated time. We called the phone, send message on What's App and direct message through Trip advisor without response. They contacted us later and said they could do it that day (about 4 hours after our scheduled time) and we already had made other plans and that was our only option.
We took the only option. The guide was not very knowledgable. She took us to a "mall" and walked us around the outside. This was to include a boat tour and the guide said we had to pay for it because she had no money. Needless to say we didn't do that as had already paid for it.
We contacted provider after and asked for full refund since this consumed the best part of day and ruined our other plans. They gave us 50% which did not account for our time nor the lost day on this trip.
Very disappointing and we'd strongly recommend you not do this tour with this provider.
We are seasoned travelers and know "how this works" and this is not how to run a business.
事業者からの返答
We are sorry to hear about your bad experience.
For some reason, the system did not show us your tour for that date, we're not sure. Our apologies for that incident.
We offered you 2 options: either to get a full refund, or to have a tour the same very day, as we immediately found a guide for you although it was very hard to do considering it was World Cup period.
You wanted to still take the tour, so the tour was provided.
As for the boat ride - unfortunately, we eliminated this option during World Cup due to a lot of traffic, a lot of crowds, wait time, and overall overwhelming experience. The boat ride took X3 time longer during the World Cup period, so we had to remove it from our program during the championship.
Sorry, it did not depend on us, we ourselves had to adjust to the temporary limits in the city,
