We arrived at the meeting spot at noon, as instructed. We waited for 30 minutes and no one showed up. I called the phone number and nobody answered. This is a scam! DO NOT BUY THIS!!
事業者からの返答
Dear Guest,
We are very sorry to hear about your experience and completely understand how frustrating it must have been to arrive at the meeting point and find no guide there.
This is certainly not the standard of service we strive to provide, and we sincerely apologize for the inconvenience and disappointment caused. We are also sorry that you were unable to reach us by phone at the time.
Please rest assured that a full refund has been issued for the missed tour. If you are still in town and your schedule allows, we would be delighted to reschedule your tour and provide you with the experience you originally expected.
We take situations like this very seriously and would greatly appreciate the opportunity to make things right.
Kind regards,
K
Karen_S
January 5, 2026 · via Viator
Very knowledgeable about...
Very knowledgeable about NYC, but each pizza place we passed, the “line was too long” so we skipped. Only ate at 2 places.
事業者からの返答
Dear Karen,
Thank you for sharing your feedback with us. We’re glad to hear that you found the guide knowledgeable about New York City.
We’re sorry to hear that the food portion of the tour felt shorter than expected. At popular pizza spots, wait times can occasionally be longer than usual, and guides may make real-time adjustments to keep the tour flowing smoothly and respectful of guests’ time. That said, we understand that sampling more locations was an important part of the experience for you, and we regret that this fell short of your expectations.
Your feedback has been noted and will help us better balance timing and food stops on future tours. Thank you again for taking the time to share your experience — we truly appreciate it.
Kind regards
M
Mark_G
October 26, 2024 · via Viator
NYC Pizza better than Chitown
David was a tremendous guide. Fun informative and well organized. Good sampling of different styles of pizza
J
Jed_A
April 2, 2024 · via Viator
Not for us
TLDR: We could have saved about $200 and Googled the best reviewed pizza places in the area.
PROS:
The pizza was tasty. (Reason for the second star)
CONS:
- The tour guide didn't introduce himself or ask our names. We eventually introduced ourselves.
- The tour guide didn't really tell us much aside from were going to this restaurant.
- The guide only ate at the last stop and either was on his phone, randomly taking pictures of us or sat in silence.
- We felt like we were doing a lot of the heavy lifting.
CONCLUSION:
Not much of a tour if you wanted to learn about the pizzas or the neighborhood. There was another pizza tour at one stop with a much better guide which reinforced our feelings about the tour.
1人が参考になったと回答
K
Karen_B
December 20, 2023 · via Viator
Our guide was nice and...
Our guide was nice and knowledgeable. Would have tried more pizzas next time but made for a lovely day.
1人が参考になったと回答
D
Diane_W
April 18, 2023 · via Viator
Lots to see, do, learn, and eat!
We learned a lot of fun and interesting local history about the makeup of NYC while finding out where some great neighborhood pizza places are--with some of their history as well.
Local filming locations were included for a variety of TV and movies. We met some of the owners of establishments too. We covered a lot of ground, which I personally enjoyed, getting to see a lot of the everyday neighborhoods outside of the hustle and bustle of Times Square.