地元の専門家ガイドによるプライベートバルセロナユダヤ人クォーターツアー

Dear Lauren, We are truly sorry for this experience and completely understand how upsetting it must have been, especially given the weather and your planned schedule. Unfortunately, the guide had an unexpected personal emergency that morning and was unable to attend the tour. As soon as we became aware of this, we reached out with our apologies and issued a full refund right away. We sincerely regret that this situation disrupted your plans. While emergencies are rare and unavoidable, we recognize how disappointing this was, and we are very sorry we were unable to host you as planned. Please accept our sincere apologies, and do let us know if there is anything else we can do for you. Kind regards

Hello Jerry, We're sorry we missed you on the tour. Unfortunately, the guide mixed up the date of the tour, please accept our apology. Your tour was fully refunded the same day. Please let us know if there is anything we can do for you.

Hello Cara, We are sorry your guide couldn't give you a tour because the guide felt some symptoms of flu and contacted you the night before the tour to honestly inform you about it and ask you what you want to do. You told the guide yourself that you do not want a tour in this case and prefer to cancel. Unfortunately, we had no available guides that particular day, we offered you other days with other guides, but you refused. We cancelled and refunded the tour the same day. We are as sad that we lost this tour with you, as you are. Please let us know if there's anything we can do for you