This was the worst experience. We were on a cruise so we only had one day. We sat waiting for the driver for an hour and a half.
事業者からの返答
Thank you for your feedback. We’re sorry to hear about your experience. This was a last-minute booking, and we made every effort to accommodate your request within a very tight timeframe, especially given cruise ship scheduling constraints. Delays can sometimes occur due to traffic and port logistics, but we always strive to communicate and provide the best service possible. We truly regret that this impacted your day and appreciate your feedback as we continue to improve.
L
Lauren S
January 21, 2026 · via Tripadvisor
Never even happened
If i could actually put 0 i would. Tour never happened. Recieved a message 15mins before pick up to say it was raining and they may need to delay or reschedule. Didnt hear anything else from them. Called trip advisor who also couldnt get in touch. Waiting for my refund now
A
Amie_I
December 25, 2025 · via Viator
Poor
I booked a 1:00 PM private experience through your website and later received a call asking if I could move my appointment to an earlier time because you did not have availability for the time I booked. My concern is why time slots are made available online for experiences you already know you cannot accommodate.
After making us wait for a long time while staff appeared unsure of how to proceed, the experience was eventually canceled altogether. This was especially frustrating as we were visiting on a cruise with very limited time in port and had planned our schedule carefully.
We are also on vacation, and it is unacceptable to take payment for a service you are unable to provide, leading to cancellations, refunds, or potential disputes. If the money paid had been our last available funds for an activity, we would have been left without both the experience and access to our money while waiting days for a refund.
This situation reflects poor planning and a lack of consideration for guests’ time and circumstances
事業者からの返答
Thank you for your feedback. We’re sorry that schedule changes affected your experience. Occasionally, adjustments are requested to ensure smooth coordination between land and sea activities, but we understand that flexibility isn’t always possible for guests.
We regret that this impacted your overall enjoyment and appreciate your comments as we continue working to improve planning and communication.
M
Maryellen_B
November 29, 2025 · via Viator
St Lucia
It was a great scenic trip of the Island
The young man was very nice loved him
The experience itself we had to pay for water food and our entrances into the waterfall and mud bath 2 different fees
It was worth it but the description of the experience is not accurate
事業者からの返答
Thank you for sharing your feedback with us.
We’re very happy to hear that you enjoyed the scenic views of the island and that you had a great experience with your driver. We truly appreciate your kind words about him we will be sure to pass that along.
Regarding the additional costs for water, food, and entrance fees to the waterfall and mud baths, those fees are set by the individual sites and are paid directly to them. However, we understand how important it is for the tour description to clearly explain what is included and what is not. We sincerely apologize if that was not communicated clearly and will review the listing to make sure expectations are properly set for future guests.
Thank you again for choosing us. We’re glad you felt the experience was worth it and hope to welcome you back to Saint Lucia in the future.
K
kruti_d
November 19, 2025 · via Viator
Unorganized and poor tour experience
The pickup person arrived 45 mins late. After that they were looking for other passengers for 30 mins. This delayed the tour and we felt rushed all day. They kept complaining about the island and traffic. They told us to skip a few things due to time.. also we could not do snorkeling as we had to go back to the cruuise. Overall very mis managed and unorganized tour. Very poor experience.. not sure why viator listed them in the first place. It's more of a travel company and not tour guide
事業者からの返答
Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet expectations.
Arriving late for pickup and then spending additional time locating other passengers is not the standard of service we aim to provide. We understand how frustrating that must have been, especially when visiting on a cruise schedule where time is limited. Feeling rushed throughout the day is certainly not the experience we want our guests to have.
Regarding snorkeling and skipped stops, cruise ship timing and traffic conditions can sometimes require adjustments to ensure guests return to port safely and on time. However, this should always be communicated clearly and professionally and never in a way that feels disorganized or negative. Your comments about the tone and complaints shared during the tour are concerning and will be addressed internally.
We take full responsibility for reviewing our coordination and communication processes to prevent this from happening again.
We genuinely appreciate honest feedback like yours, as it helps us improve.
We are sorry we fell short on this occasion and hope you were still able to enjoy some of the beauty of Saint Lucia despite the challenges.
