オスロブジンベイザメプライベートツアー（スミロン＆ツマログ滝）

Dear Valued Guest, Thank you for sharing your exciting experience with us! We're so glad to hear that the 4-hour ride to Oslob was worth it and that you had such a thrilling encounter with the whalesharks up close. It’s always such a memorable moment! We’re also happy to hear that the adjustment to the itinerary worked out well for you, allowing you to visit Tumalog Falls first and enjoy the fun ride up there on the motorbike. 😊 Sumilon Island must have been a great way to end your day, and we totally understand your desire to stay longer – it’s a beautiful spot! Thank you for recommending this tour! We truly appreciate your kind words and hope to welcome you back soon for more adventures. | Warm regards, Love from Blu Range Tours Team

Please know that this is a highly isolated case and represents a subjective review of our services, as the majority of our guests have had positive experiences with our tours. Thank you for sharing your feedback about your experience. We sincerely apologize for any misunderstandings and inconvenience you encountered during your tour. Regarding the drop-off location, while our standard policy clearly states in the itinerary that SM City Cebu is our sole drop-off point due to evening traffic conditions and next-day scheduling, our driver went above and beyond by offering to drop you off at a location closer to your hotel along the route. We regret that this generous accommodation led to an uncomfortable situation when you declined to exit the vehicle, causing delays for other guests in the group. We kindly remind all our guests that group tours require mutual consideration and understanding - if you expect high standards of service and courtesy from us, we similarly hope for reasonable and cooperative behavior from our guests to ensure a pleasant experience for everyone in the group. Regarding the whale shark encounter timing and guide situation, we were not aware of any substitute guide arrangement and are currently investigating this matter internally. However, we must point out that the waiting time you experienced is a standard part of the whale shark encounter - as clearly detailed in our itinerary, all guests should expect a minimum one-hour waiting period. This information was provided in the detailed itinerary sent to you, and we encourage all our guests to thoroughly review these materials to set appropriate expectations for their tour experience. We would like to note that for guests who prefer more flexible timing and guaranteed hotel pickup/drop-off services, we do offer private tour options. The nature of group tours involves coordinating multiple schedules and locations, which can sometimes lead to longer waiting times and predetermined drop-off points. We're glad you enjoyed the waterfall experience, but we understand this doesn't fully compensate for the other challenges you faced. We take your feedback seriously and will review our communication processes and guide preparation to prevent similar situations in the future. While we regret that your experience did not meet your expectations, we remain committed to maintaining high service standards for all our guests. Thank you for taking the time to provide this feedback, as it helps us evaluate and improve our services.

Dear Valued Guest, Thank you for sharing your incredible experience with us! We're so happy to hear that swimming with the whale sharks was the highlight of your trip. It's great to know that the shared tour format helped make the experience even more enjoyable, and that everything was run smoothly and safely. We agree—encountering these gentle giants up close is truly a unique and unforgettable opportunity. We hope to welcome you again on your next adventure with Blu Range Tours! Warm Regards, Love from Blu Range Tours Team

Dear Ms. Maria: Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed every minute of your time with us, despite it being a long activity. Your enjoyment is exactly what we strive for with every guest. It's especially heartwarming to hear that our staff made such a positive impression. We take pride in our team's dedication to ensuring guests can fully capture their memorable moments through photos while providing attentive service. Reviews like yours motivate us to maintain our high standards of service, and we're grateful for your recommendation to other travelers. We hope to welcome you back again in the future for another amazing experience! Best regards, Hannah

We're thrilled you loved your Oslob tour with Blu Range Cebu Tours, and we're especially grateful for your kind words about driver Wally's honesty in returning your lost phone. The fact that you've chosen us as your go-to for exploring Cebu is a true testament to the consistent excellence we strive for, and we're honored to be your trusted partner for future adventures. Thank you for being part of the Blu Range family!

Hello maam! Thank you so much for sharing your wonderful experience! We're delighted to hear that you had such an amazing trip. It's truly special to witness the magnificent whale sharks up close, isn't it? We're so pleased that you found our tour guide friendly and helpful. Your enjoyment means the world to us, and we're grateful you chose to spend your day with us. Thank you again for your kind words and lovely feedback! 😊🐋

Prezada Sra. Carolina, Obrigado pela sua maravilhosa avaliação do nosso passeio pelo tubarão-baleia de Oslob e pela Ilha Sumilon! Estamos entusiasmados por você ter tido uma experiência inesquecível com os tubarões-baleia e apreciado a beleza da Ilha Sumilon. Suas amáveis ​​​​palavras sobre nossos guias amigáveis ​​e pontuais significam muito para nós. Estamos honrados com sua forte recomendação e gratos por você ter escolhido nosso passeio. Seu feedback positivo confirma que estamos alcançando nosso objetivo de criar experiências memoráveis ​​para nossos hóspedes. Obrigado novamente por compartilhar sua experiência fantástica. Esperamos recebê-lo de volta para mais aventuras no futuro! Atenciosamente, Equipe Blu Range