Book it! Punctual, Considerate, and Very Professional
Our driver was fantastic! Considerate and punctual. He even pulled over to allow my sons to use the restroom before dropping us off. He made the transition from the hotel to the cruise port stress-free and relaxing.
事業者からの返答
It was a real pleasure having you as our guests! You're a wonderful and wonderful family. Thank you so much for your kind words, and thank you for helping us improve our services. We look forward to seeing you next time. Blessings!
B
Brian_R
May 27, 2026 · via Viator
Great service
Driver was waiting for us when we we were leaving our hotel. Friendly, sparkling clean car. Spacious and comfortable!
事業者からの返答
Dear Mr. Brian, thank you so much for your comments. It was a pleasure having you as our guests. You are a wonderful family too! Have a great time on the cruise, and we'll always be here to welcome you. Kind regards.
A
Angie_C
May 17, 2026 · via Viator
Minus ZERO stars!! DO NOT BOOK!! Be warned.
DO NOT use this company!!!!!!!!!!!!! They would not answer my repeated attempts to contact them confirming my pick up and they did not show up at the time agreed upon which forced us to call a taxi to the port so that we would not jeopardize our boarding time. They showed up 20 mins after agreed time and now refuse to grant us a refund!!!! Absolutely HORRiBLE service. Do not use to get to the port!!!
事業者からの返答
Dear Angie Carter,
We take all feedback seriously, but we must clarify the facts regarding your reservation, as they are fully documented.Requested Time Change: You booked a transfer for May 17th at 9:00 AM. However, in the Q&A section of your booking, you explicitly requested to move the departure time to 9:30 AM. We confirmed this change, and you replied with an "OK" and a thank you.Punctuality: Our driver arrived at your hotel at 9:20 AM—10 minutes ahead of the agreed schedule. We have WhatsApp records proving you were not yet ready at that time.No Risk to Your Cruise: The journey from Rome to the Port of Civitavecchia takes approximately 1 hour and 15 minutes. Arriving at the port well before your 12:00 PM boarding time meant there was absolutely no risk of missing your ship. Furthermore, boarding slots are flexible guidelines designed to manage passenger flow, not strict cut-off times.Due to the clear written evidence and screenshots provided, the American travel agencies reviewed the case and officially ruled in our favor, dismissing your claim. We always strive to provide excellent service based on mutual respect and agreed-upon terms.
D
douglas_d
October 22, 2025 · via Viator
Drivers were very prompt...
Drivers were very prompt with pick up and drop off. No problems what so ever. Would highly recommend this service.
事業者からの返答
Good morning, it's a pleasure to read about our customers' satisfaction. Thank you so much for your kind words.
K
Katie_W
August 17, 2025 · via Viator
Poor communication and did not show up!
I hope to be able to change this review but as of right now we have been sitting for over an hour outside of the pick up location with no answer to any of our calls or messages with an update! We have been trying to reach out on the app as well as the WhatsApp number we were provided. As of right now I would not recommend every booking this transfer!
事業者からの返答
Good morning, after eight months of intense work, unfortunately, on Sunday, August 17th, the administrative staff decided to take a break. We stopped all organized transfer services and closed to new bookings. We take full responsibility for one of our drivers booking a previously canceled service and not the one he was currently booking. He went to the wrong address and took the customers to the Civitavecchia port. We are so sorry! Last night, we approved your immediate refund. Don't worry, and we apologize again for the inconvenience. We would love to make things right. We've left you our email address, info@fasttravelservices.com, in case you need anything in Italy. Thank you so much!
D
dianedS8480DW
July 16, 2025 · via Tripadvisor
Excellent transportation
Fabio was excellent. He showed up on time, communicated with me prior to his arrival and drove us safely to the cruise port. The van was roomy and comfortable and accommodated all our luggage with ease.
事業者からの返答
Thank you so much for your kind words! Fabio appreciates it very much and is very happy that you appreciated his work. See you next time!
B
Barbara_N
July 7, 2025 · via Viator
The transfer service from...
The transfer service from Rome to the port of Civitavecchia was reliable and convenient. The driver arrived on time and helped with our luggage, which we appreciated. The vehicle was clean and comfortable, and the ride was smooth.
While the experience wasn’t particularly memorable or personalized, it did exactly what we needed—got us to the port without any hassle. Communication was clear, and everything went according to schedule.
Overall, a good option if you're looking for a straightforward and stress-free way to get to your cruise ship.
事業者からの返答
We're here to help and happy to meet your every need! Thank you for liking and appreciating our worry-free door-to-door service. We look forward to seeing you soon!
C
Connector30805359138
June 11, 2025 · via Tripadvisor
Cancelled
Booked this via Viator. Money taken and slot booked, when I then provided the flight details via message, Fast Travel Services then cancelled with no explanation? I then had to wait 5days for my money to be refunded. Perhaps don't advertise slots if they aren't available. Went with Uber instead, much more reliable professional service.
事業者からの返答
Good morning, I don't know what happened and we don't know which specific service you are talking about? I'm sorry I can't answer your comments in kind. However, we can say that we are a finalist tourist services company, that is, we work with our own means without the help of collaborators. This year, we often receive reservations depending on the type: reservations without the time and flight number, without the name of the hotel and without the name of the cruise, days before the service we send an email asking to send us the data and only half respond, we don't know what the others think, we don't have a crystal ball to guess when, where and how they arrive, are these very important data to identify the time and place of the pick-up? Then the customers arrive and start calling and sending emails saying that they can't find the driver, in addition to wasting our time, we have other customers waiting and out of respect for them we can't upset all the schedules. You should know that it is not just you, before and after you there are other services to fit into a day considering time and distance. The most absurd thing this year is that customers easily get the start and end of the service wrong, they fill out the reservation incorrectly, on the pick-up line they write the destination or vice versa.
N
necko0505
April 13, 2025 · via Viator
Reliable ride.
Nicole our driver was right on time. He was friendly and professional. Made the drive pleasant and we arrived with no problems.
事業者からの返答
Dear customers, thank you so much for your precious words, you too were wonderful! It was a pleasure for us to work with you! We hope to see you again soon. Blessings
D
Diane_S
November 13, 2023 · via Viator
Great transportation
He was early and made our trip to the port very interesting. Nice ride. Would use him again. The first group I booked wouldn’t do our transportation because we had one too many bigger luggage(3) for two people. This group were fine with it
事業者からの返答
Dear Mrs Diane, we are happy that the service was to your satisfaction! For us it was a pleasure to offer you the best of our services, taking care of every detail! .... You too are good customers and very nice.. Best regards. See you soon we are here
