エレバンの文化ウォーキングツアー（アルメニア料理試食付き）

Dear Silvia, Thank you for sharing your feedback. I am sorry that you were dissatisfied with your experience. However, I would like to clarify several very important points. I would like to clarify that the tour you booked was a paid tour offered through a specific booking platform. The price included the guided experience as well as the food tasting at a local restaurant. Different booking platforms have different pricing structures because they charge commissions and service fees, which are included in the final price shown to customers at the time of booking. As our tour is a group tour and we need to have minimum number of participants to be able to run the tour there are some days in a month when participants book different products through different platforms, including free walking tours where guests contribute a voluntary tip to the guide at the end. These are separate products with different conditions and pricing models. These differences are determined by the respective platforms and booking options, not at the meeting point. When you raised your concerns before the tour started, I immediately offered you a full refund. Despite this, you chose to remain with the group and participate in the tour. At the end of the experience, your refund was processed in full. It is also important to note that during the tour you repeatedly interrupted the guide, raised your voice in front of other guests, and disturbed the flow of the experience for the rest of the group. We nevertheless remained professional and continued the tour while trying to address your concerns respectfully. At no point was there any intention to mislead you or charge you unfairly. We acted in good faith, provided a full refund, and did our best to accommodate your concerns. I respectfully disagree with your suggestion that our company should be removed from TripAdvisor or Viator. We have welcomed thousands of travelers to Yerevan and have received numerous positive reviews recognizing our professionalism, local knowledge, and commitment to providing quality experiences. While we appreciate all feedback and continuously work to improve our services, I believe it is unfair to characterize this situation as dishonest when a full refund was provided and every reasonable effort was made to resolve your concerns. Kind regards, Tigran Haya Tours

Thank you for your review. We are glad to hear that you found the tour interesting and that it met your expectations. Have a nice day, Best regards, Tigran