Scammed? No codes/start link sent and no one will respond to my requests for refunds or an explanation
If I had actually been able to do the experience, my review might be different, however after booking through ACCOR with my membership, I received a confirmation email with booking reference and a link to ‘validate’ my tickets on the day.
Upon arrival at St Paul’s, we searched high & low for someone to explain where we should be & what to do, I tried validating the ticket (even though it said it must be done by a member of staff) and nothing happened.
I had no additional information or messages, and the only ‘support’ was a form to complete to ACCOR or Fever.
After over an hour of trying to activate the city exploration experience, asking various staff and other people providing walking tours that day, we simply had to give up.
I contacted both ACCOR and Fever to explain and request a refund, but neither company would take responsibility for the fact that I wasn’t given the code/correct link/ whatever should have been done to activate the first clue.
I’ve done these outdoor city exploration games before and understand the process of getting clues sent to your phone etc but never have I had an issue with it even starting.
So now, I’m £35 out of pocket for absolutely nothing at all. It feels like I’ve been scammed.
事業者からの返答
Please reach out to us at hello@citydays.com and we'll see what's gone wrong - we don't have your booking or any of this correspondence - maybe lost at Viator/accor?
H
Hayley_T
February 23, 2025 · via Viator
Enjoyable and fun
Very interesting however some of the clues don’t quite match up to the location! Be prepared to walk a long way! It’s difficult to get to requested location if you can’t get a signal on your phone!!!
事業者からの返答
Hi Hayley, sorry to hear things didn't align for oyu - are you able to reach out to us at hello@citydays.com so we can explore further!
V
Voyager46589619712
February 17, 2024 · via Tripadvisor
All Gone South
Quite frustrating at times with the clues but fun. Lots of walking and up and down stairs on our chosen experience, which wasn’t great when you have knee issues. With all our hints and getting lost we racked up our time which made us bottom , lol, and we were booked for our next activity quite soon after so I recommend not booking anything close to this as you may need extra time like we did.
事業者からの返答
Glad to hear you had a lovely time overall - don't worry about that end time, just enjoy your own pace and using the hints/losts as required!
K
K3751AJchrisj
March 1, 2023 · via Tripadvisor
The Secret City interactive tour
London all gone South. We were wondering what to do for the day having taken in a lot of the top sightseeing attractions. Searching google we found “secret city”.
What a find, we had a great time visiting many sights that normally would be missed. The whole experience took us around 4 hours (this included the built in stops at a pub and borough market) the actual experience took around 2:30 hours and is all on foot walking
The clues and directions are fun as it makes you look around your surroundings and you get to see and read a lot more about the city.
I would highly recommend secret city and we will be returning to do more.
D
Dimondgirl
November 22, 2022 · via Tripadvisor
Now clued up!!
Wow what a wonderful way to spend a morning. Great head scratching clues, and a fantastic way to see the city. I loved learning a fair few things I seeing Londons treasures I miss all the time and just walk past! A great insight to this part of town.
事業者からの返答
Hi Dimond, So happy to hear you had a great time exploring London :) Hope to see you on the trails again soon!
kind regards,
Tom