I was not able to use the tour because there was not clear insctruction on how to prepare for the walk I was not able to do the tour it was a waste of money and when I contacted the help number no response
Hi there, I'm sorry you weren't able to do the tour, and that the instructions on how to prepare beforehand weren't clear enough — that's something we want to fix. If you can tell us more about what was missing or unclear (what device you used, what step tripped you up), it would really help us improve this for future visitors. I also want to mention: we don't have any record of a call or message from you reaching our support team. Could you let us know which number you tried? We want to make sure you're able to reach us properly, and if there's an incorrect number showing up somewhere, we need to track that down and fix it. In the meantime, please email support@voicemap.me with your booking details — we can help you get set up, or arrange a refund given you weren't able to use the tour at all. I'm sorry for the frustration this caused. Best, Alicia
