Awful experience nothing I hate more than false advertising like a Fast food company saying “free food.” Then small letters saying “valid if you spend over $100 dollars.”
This tour group is a different breed.
On Trip Advisor we booked it very outright discerption.
But to are surprise before we got on a boat lineup not for gear, or for the boat..
A 400baht fee each 800baht total waited for us.
Which we luckily had (Tour apparently not included in the price)
I asked why? A lot of people didn’t ask just paid, visually pissed off but the company they had all the cards.
He just nodded his head “yah, yah island fee, for boat ride.” Just repeated on and on going around the question. Until his co workers singled us out. “You pay or can’t come.”
FYI company took roughly 10k baht from are group of over 2 dozen people. About $350 usd.
One or two tours a day baffles me amount they take in yearly. Cash probably under the table.
I’ll leave it at this.
If you’re looking to snorkel look elsewhere.
If your a company named be better
And Trip Advisor please don’t allow this company to paint a bad name for you.
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A sheet in photo below shows higher prices beside names depending what hotel they came from seems like price is whatever the worker feels like.
Small tear in my goggles rest of them bad m I was forced to blow water out of my goggles every few minutes. Snorkel tubes poor there more like glorified straws. Good ones have shut off when you dive.
事業者からの返答
Dear Valued Customer,
We sincerely regret that your experience did not meet expectations and that the additional fee was not clearly communicated upfront. We understand how frustrating unexpected costs can be, and we apologize for any lack of transparency regarding the island fee.
Your concerns about pricing inconsistencies and equipment quality are taken seriously, and we will be reviewing these issues with the tour operator to ensure better clarity and service. We appreciate you bringing this to our attention, as our goal is to provide a fair and enjoyable experience for all our guests.
We truly value your feedback and regret that we were unable to provide the experience you had hoped for. If there’s anything we can do to assist further, please don’t hesitate to reach out.
Best regards,
Oh Hoo Travel
R
rhysc769
January 21, 2025
Not my favourite experience
Beware the price you pay here is far from what the total cost will be, immediately you are charged 400 baht per person just to get on the boat and when you ask them why they will not give you a reason and won’t even look at you, they just brush you off. 400 baht is not much but it’s more about principle as people don’t bring cash and things like that. This set the tone for the day as a tip is also expected but how can I tip when the amount I brought to tip with, they have taken away at the start of the day. There is other tours out there that don’t operate this shady, I would stay away.
事業者からの返答
Dear Valued Customer,
We sincerely apologize for any frustration caused by the unexpected charge and the lack of clear communication regarding additional costs. We understand how important it is to have full transparency when booking a tour, and we regret that this information was not made clear in advance.
Your feedback is extremely valuable, and we will address this concern with the tour operator to ensure that all pricing details are properly communicated to future guests. We appreciate you bringing this to our attention and will work towards improving the experience.
If there is anything else we can do to assist you, please don’t hesitate to reach out.
Best regards,
Oh Hoo Travel
W
W8718IElindsaya
January 1, 2025
Snorkeling lovers will love this.
Went on New Years Eve. It was such a good time. If you love snorkeling this is the best one to do. Lots of fish. The guides were so lovely. WE ADORED LEONARDO!
事業者からの返答
Thank you for your lovely review. We’re delighted to hear that you had such a great time on New Year’s Eve and that the snorkeling was a highlight, with so many fish to see.
Thank you again for your kind words, and we hope to welcome you back for another unforgettable experience in the future.
Best Regards,
Oh-Hoo Team
L
Lorenzo_D
January 3, 2024
Best experience in koh lanta
Best experience in koh lanta with the best company! It's a real paradise, no words to explain the feelings. You won't regreat!
J
Jake K
December 30, 2023
This is THE SNORKELING TOUR to take.
The best snorkeling I've done anywhere around phuket, Kho Lanta, and Aunang! Clear water, lots of fish and coral, tasty lunch, and great crew!
A
Alexander_K
December 13, 2023
Wrongly advertised
We wanted to go only to Koh Rok but this tour goes to Rok and ha. Staff is good but snorkeling equipment is bad compared to other providers.
1人が参考になったと回答
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