Punctual pick up from our hotel, easy ferry check in and smooth ferry ride which took 2.5 hr from Krabi to Phuket. Once in Phuket, was guided to our shuttle van for hotel drop off. Only difficult part is getting off the ferry as the ramps are narrow and not flat. The ramp is as wide as a carry on suit case. Overall a very positive experience.
事業者からの返答
Thank you, Nina! We're pleased the hotel transfers, check-in and ferry journey went smoothly. We appreciate your feedback about the narrow, uneven ramp and understand that disembarking was difficult. Thank you for sharing your experience.
Oh-Hoo
D
dawn_c
June 27, 2023 · via Viator
Booked through viator yet the company didn’t have our booking
Booked through viator and the ferry and paid for our tickets yet the ferry company claimed we hadn’t made a booking. After spending about an hour sorting out the booking between the viator and princess ferries we finally got our booking confirmed. It stated that transfer was included however they told us on the day that our hotel was too far away for the transfer and we had to sort out own taxi out at the pier.
It was very confusing to find out where we meeting to get the ferry and what was happening and everyone else seemed just as confused. Luckily our hotel staff were amazing and helped us a lot to find out where we needed to head to and what was going on, without them it would have been really confusing and the staff for the ferry were not very helpful and didn’t seem to know much either.
Was overall a pretty stressful experience and the whole process was over complicated and unclear.
Would not recommend.
事業者からの返答
Dear dawn_c,
Thank you for taking the time to provide feedback on your recent tour from Ao Nang Krabi to Phuket via ferry. We deeply regret the booking confusion and the resulting inconvenience you experienced.
We strive to offer our guests a smooth and enjoyable experience and we clearly missed the mark this time. Your constructive criticism helps us understand where we can improve, from ensuring our booking process is seamless to providing clear and accurate information on our transfers.
Please accept our sincere apologies and know that your experience will drive improvements in our service. We hope to have an opportunity to make it right in the future.
Best Regards,
V
Vanessa
February 25, 2020 · via Viator
As advertised
As advertised although once arrived at rassada pier the transport to different hotels was very disorganized. Hotels of passengers were not confirmed in advance making it difficult to know which van to get into.
事業者からの返答
We appreciated your and thank you very much for sharing your positive review on our TripAdvisor page.Its amazing to read that you did very good experience the tour program with us.
We look forwards to welcoming you back in the near future.
Kind regards
Sugar
