Could have been fun, but we actually were not able to go.
I’m sure this would have been a nice trip. Ahead of time, I asked what time we would be finished and was told 2:00 pm, with our ship departing at 4. But when we got there, I was told 2:30-3:00. Well, our ship’s last tender left at 3:00, so we thought it best not to attend. So it was a combination of errors. Viator would not refund our money, so we weee glad to cost was low.
事業者からの返答
Thank you for your feedback, and we’re truly sorry for the confusion and inconvenience you experienced.
We completely understand how important timing is, especially when coordinating with a cruise schedule. We sincerely apologize for the inconsistency in the information provided regarding the tour’s finishing time, and how this ultimately affected your ability to join the experience.
While we’re glad to hear the cost was not too high, we regret that you were unable to attend what should have been an enjoyable trip. We also understand your frustration regarding the refund process and appreciate you sharing this with us.
Your comments are very valuable, and we will review our communication to ensure clearer and more accurate information is provided to future guests, particularly those with time-sensitive travel plans.
We’re very sorry again for your experience and hope we may have the opportunity to welcome you in the future under better circumstances.
Best Regards,
Oh-Hoo Team
L
lgh2013
January 27, 2026 · via Tripadvisor
To short, to little to see and do.
To short time and to little to do or see. Snorkling was nothing compared with other experiences in Thailand, the wather was muddy and little to see. Pig Island was ok, but nothing to do..
事業者からの返答
Thank you for taking the time to share your honest feedback. We’re sorry to hear that the experience felt too short and that the activities and sights did not meet your expectations.
We understand your disappointment regarding the snorkeling conditions, as visibility can vary depending on weather and sea conditions, and we regret that it was not comparable to your previous experiences in Thailand.
We appreciate your comments about Pig Island as well, and we understand that the limited activities there may not have been as engaging as hoped. Your feedback is valuable and helps us better communicate what guests can expect and where improvements may be needed. We hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future.
Best Regards,
Oh-Hoo Team
C
Claudio_B
November 28, 2025 · via Viator
Who absolutely loves snorkeling...
If you want to snorkel, you should inform yourself beforehand if the weather conditions leave this too, otherwise man/woman could be disappointed!
Big praise to the women who prepared the lunch buffet - super fine😃 thank you
事業者からの返答
Vielen Dank für Ihren hilfreichen Hinweis und Ihre Bewertung. Wir verstehen, dass die Wetterbedingungen beim Schnorcheln entscheidend für das Erlebnis sind. Besonders freut uns Ihr Lob für das leckere Mittagsbuffet und die Frauen, die es zubereitet haben.
Oh-Hoo
M
michaelalM7181JK
November 18, 2024 · via Tripadvisor
Very nice daytrip :)
Overall the trip was very nice & I’d recommend it. The only 2 minor cons are 1.) they rushed us in the morning (7:30 pickup) and then let us wait for more than an hour for the boat that leaves at 9:10 (the drive was only 5 mins).
2.) the lunch was chicken with rice, vegetarian option was only rice and veggies, so had to buy more food separatly.
事業者からの返答
Thank you very much for your honest and balanced review. We’re really pleased to hear that you enjoyed the trip overall and would recommend it, that truly means a lot to us.
We sincerely apologize for the inconvenience you experienced in the morning. We understand how frustrating it must have felt to be rushed for pickup and then wait over an hour before departure. Your feedback is very helpful, and we will review our timing and coordination to improve the experience.
We also appreciate your comments regarding the lunch, especially the limited vegetarian option. We agree that vegetarian guests should have a more satisfying and complete meal, and we will share this with our team to improve future arrangements.
Thank you again for your constructive feedback, it helps us do better. We hope to welcome you again for an even smoother experience next time.
Best Regards,
Oh-Hoo Team
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