I am writing this to warn other travelers before they book. While GetYourGuide is convenient for browsing activities, things go downhill fast if there is an issue.This happened to me as well, and despite having proof of cancellation, they would not refund my money. I noticed that the carrier information on the ground was completely different from what was listed in the booking confirmation email. Even though I cancelled within the hour, they are still trying to weasel out of it.The customer service feels heavily automated, and they deflect responsibility to the third-party company rather than resolving the issue for the customer. If your tour goes perfectly, you will be fine. But if anything goes wrong, expect a massive headache trying to get a refund or clear answers. I highly recommend looking up the local operator directly or using a different booking service with better consumer protections
事業者からの返答
Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced regarding your cancellation and refund request.
As the booking was made through GetYourGuide, cancellation and refund requests are processed according to the applicable booking conditions and the platform’s procedures. From the information provided in this review, we are unable to verify the specific booking details or determine what occurred in your individual case.
We are also sorry to hear about the confusion regarding the local operator information shown in your booking confirmation. Clear and accurate information is important, and we appreciate you bringing this concern to attention.
If you provide your booking details through the appropriate support channel, the relevant records can be reviewed to clarify the cancellation and operator information associated with your reservation.
Thank you for taking the time to share your experience and feedback.
Best Regards,
Paopao oh-HooTeam
C
chriswebbnz
July 15, 2026 · via Tripadvisor
Well worth it!
Awesome day out. So sad how much of the coral has died off.
事業者からの返答
Thank you for your feedback! We’re glad you enjoyed the day, and we understand your sadness about the condition of the coral you saw. We appreciate you sharing that concern.
Oh-Hoo
5
524shailendras
July 13, 2026 · via Tripadvisor
Fun island trip with friendly staff
The pigs were exactly as entertaining as everyone says, and snorkeling was better than expected. It did feel a little crowded on the beach at one point, but we still had enough space to enjoy ourselves.
事業者からの返答
Thank you for sharing your island trip! We’re pleased the pigs and snorkeling made it memorable. We also appreciate your feedback about the busy beach and are glad you still found space to enjoy your visit.
Oh-Hoo
G
griz943
April 15, 2026 · via Tripadvisor
Good day out on the ocean
Great day out on the bay, snorkelling at the reef and then swimming and having a cold beer on Pig Island.
Picked up from our hotel in a bus already occupied by some very nice tourists, dropped off at the wharf and waited for another bus load, on the speedboat was very fast, complimentary soft drinks and water provided, or beer for a fee. Stopped for an hour or so on the reef for a snorkelling adventure, sadly the reef was badly trampled by people who have no brains. There was some sea life such as stingrays, colourful fish and turtles.
Onto Pig Island which was very crowded and very hot, but plenty of shade was available. Lots of pigs ambling about for our entertainment, and lots of dogs also. Enjoyed the facilities and water, and a quiet cold beer and after 90 minutes ferried back to the wharf for a very nice and generous buffet luncheon before being transported back to out hotel mid-afternoon.
A great day provided by professional and experience crews.
事業者からの返答
Thank you very much for sharing your detailed experience with us. We are truly delighted to hear that you had a great day overall and enjoyed the snorkeling.
At the same time, we sincerely appreciate your honest feedback regarding the reef conditions and the crowd levels on the island. We fully understand your concerns, and we share your commitment to protecting marine life. Your comments are valuable and will be taken into consideration as we continue to improve our tours and promote more responsible tourism practices.
We hope to have the pleasure of welcoming you again in the future for another enjoyable and even more memorable experience.
Best Regards,
Oh-Hoo Team
J
jade m
February 15, 2026 · via Tripadvisor
Brilliant trip, whole family enjoyed it. Snorkeling, pig Island and a delicious lunch to end the trip. Staff were very friendly
Brilliant trip. Snorkeling, pig island and a delicious lunch to end our trip. Staff were all friendly and keen to please.
事業者からの返答
Thank you very much for your wonderful review. We’re truly delighted to hear that you had a brilliant trip and enjoyed the snorkeling, Pig Island, and the delicious lunch to end the day.
Your kind words mean a great deal to us, and we sincerely appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you again for another memorable adventure in the future.
Best Regards,
Oh-Hoo Team
7
742mesar
February 7, 2026 · via Tripadvisor
Fun thing to do
What a fun quick trip out to see the pigs. You can tell they try to take care of the pigs responsibly. The boat was comfy and the captain was good
事業者からの返答
Thank you very much for your kind review. We’re delighted to hear that you had a fun and enjoyable trip and appreciated the care taken with the pigs.
Your positive feedback means a lot to our team. We hope to welcome you again in the future.
Best Regards,
Oh-Hoo Team
K
K383CGmichaelk
December 2, 2025 · via Tripadvisor
On a beautiful day to Pig Island
Very was a very entertaining half day trip in very nice weather. Pig Island was great for swimming, kayaking and watching pigs. The food was delicious and enough to get full.
While snorkeling we could see many fish and corals. Unfortunately there were no children's snorkeling equipment and we had to improvise something.
事業者からの返答
Vielen Dank für Ihre Bewertung! Es freut uns, dass Sie den Ausflug mit Baden, Kajakfahren und dem Besuch auf Pig Island genossen haben und das Essen gut war. Es tut uns leid, dass keine passende Schnorchelausrüstung für die Kinder vorhanden war und Sie improvisieren mussten. Danke, dass Sie uns darauf aufmerksam machen.
Oh-Hoo
P
Peter_R
November 7, 2025 · via Viator
Pig island is beautiful the tour above average.
It was okay, nice day out, unfortunately was not any fish on the snorkelling site and mis understanding the guide english language.
事業者からの返答
Thank you for your feedback. We’re glad you had a nice day, and we apologize for the lack of fish at the snorkeling site and the language misunderstanding with the guide. We appreciate your comments and will work to improve the experience. We hope to see you again for another exciting experience soon.
Best Regards,
Tawan
Oh-Hoo Team
Y
yonekuram2025
September 8, 2025 · via Tripadvisor
Fresh water for Pigs!!
The tour it self was great. There were very kind & Friendly staffs with safe and clean boat. The schedule was on time. I had a good time in this island.
However, I was disappointed with the conditions the pigs lived in.
The pigs cannot reach fresh water at all. They have to beg a bottle of water to tourist but not enough. Their working conditions are harsh
I hope the tour company does something about it because they make money from pigs.
Ask donation, or using just a few % of money to pig for fresh water will be the appreciated.
I hope you agree with this idea and spread in here.
事業者からの返答
Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the tour and had a good time on the island.
We are also grateful for your concern regarding the pigs and their living conditions. We take your comments seriously, and we understand the importance of ensuring the well-being of the animals involved in such attractions. Your suggestion about, and we will be sure to look into this matter to improve the experience for both our guests and the animals.
Thank you again for your thoughtful feedback, and we hope to continue providing enjoyable and responsible experiences in the future.
Best Regards
Tawan
Oh-Hoo Team
S
scrummymummy09
August 23, 2025 · via Tripadvisor
Don’t go
This was a very bad experience. The driver collected us in a van which stank of cigarettes and drove way over the speed limit in order to get us to the boats where we had a 45 minute wait before departure. The boat was packed. we arrived at the snorkelling spot at the same time as all the other boats. Probably 150 people in total. snorkelling was impossible because the current was so strong that we were getting blown away from the boats. The boat guys had to throw ropes out to get us back in safely. One man cut his leg on the propeller the water was so choppy.
Then we went to pig Island, which was fun. The boat crew were great, it wasn’t their fault. They obviously go wherever the boss tells them to. Very unsafe trip and definitely not recommended with children.
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