The tour was disappointing from start to finish. Pick-up was 1h30 late and every time we called they repeated “10 more minutes”, offering no apology when they finally arrived. The “long-tail boat” wasn’t even real: it was an old boat without the iconic tail, unlike all the others. It was also overcrowded with around 35 people, making it uncomfortable and unsafe. At Hong Lagoon we barely stopped—just enough for a quick photo before being rushed away. Snorkelling was chaotic and extremely short because getting people on and off the packed boat took most of the time. The guide gave no explanations, spent the trip on his phone or sleeping, and the driver behaved unprofessionally by inviting a few “pretty girls” to a better, upper area of the boat—an opportunity no one else was offered. Overall, poorly organised, rushed, unsafe, and not worth the money.
Thank you for sharing your detailed feedback, and we’re truly sorry to hear that your experience was disappointing. We sincerely apologize for the inconvenience and discomfort caused. Your feedback has been escalated to the local operator for urgent review and improvement to help ensure better service and safety moving forward. Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you again in the future. Best Regards, Oh-hoo Team


































