I did only one island and the weather got really bad. Even the tour guide said it’s hard to see and there waters were very choppy. We came back to the pier because of this and now they said they cannot offer us a refund. Not a partial or full refund because according to the them they are ready to take us still and do not care about the weather which is unfair. I need a refund on this i’ve had a horrible experience.
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. On the day of your tour, the weather conditions changed unexpectedly, and for the safety and comfort of all guests, our team made adjustments to the program. We completely understand how disappointing it must have been to experience rough seas and limited visibility during your trip. Please understand that our team always prioritizes guest safety above all else. While the tour was still operational and alternative arrangements were offered, we sincerely regret that the experience was not enjoyable for you. We truly value your feedback and will share your comments with our management team for further review. We appreciate your understanding and apologize again for the inconvenience caused. We hope we may have the opportunity to welcome you again and provide you with a much better experience in the future. Best Regards, Oh-Hoo Team
