Awful company. I booked tickets online, traveled to Granada, walked and climbed for the Alhambra (25min walk) all to get there and not let me in saying I had no lockers. Turns out the Andalusian company on foot reserved my ticket for another day and not the one I had chosen. They did not respond quickly to fix their mistake and did not apologize. I travelled all the way to Granada specifically to visit this iconic place and it was basically for nothing as I couldn't get in. I don't recommend them. Book directly on the Alhambra website.
事業者からの返答
Sentimos sinceramente la experiencia negativa que describe. Entendemos perfectamente la frustración que puede generar venir expresamente a Granada y no poder acceder a la Alhambra como estaba previsto. Revisaremos internamente lo ocurrido para evitar que vuelva a repetirse y tomaremos medidas para mejorar nuestros procesos de confirmación y atención.
Agradecemos que lo haya compartido, ya que nos ayuda a detectar errores y a trabajar para dar un servicio mejor. Si lo desea, puede escribirnos directamente a nuestro correo de atención para revisar su caso de manera personalizada.
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Erich_B
February 29, 2024 · via Viator
An expensive and frustrating day that should have been a rewarding one.
My tickets were never sent to me and when we arrived late for reasons beyond our control, the guide and tour group had left . No one knew who the guide was or where or if he left our tickets for us. No one called, e-mailed or messaged about the tickets. When we we went to the information people of the venue, they informed us that Viator was not in any way connected to the venue and could not help us. After finding the phone number for Viator and contacting them they sent us our tickets by e-mail (1 1/2 hours late on a time sensitive item) we missed out on the most important item of the visit. Had the tickets been sent to me when I payed for them originally, it would have helped us in our quest to see this Unesco heretige site and avoided embarrassment and hours of frustration. As it is, we overpayed for the tickets and missed out on the most important part of our visit. Viator, you owe us money in the form of a refund. How easy would it have been to send the tickets originally instead of giving them to the tour guide. We payed for something we never received. This is shoddy business practices Give us a refund.
Sincerely Erich Beck
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904maricarment
September 2, 2023 · via Tripadvisor
Granada to the maximum
The tour of the Alhambra is excellent, Rosa is a luxury explaining and resolving doubts, it is really worth the recommendation of Estela who was our guide for the Free tour that we did the night before...which in turn was also very enjoyable, interesting and fun despite the heat it was. Thank you very much girls!!!!
事業者からの返答
Muchas gracias por tu reseña. Nos alegra que disfrutarais tanto la experiencia en la Alhambra con Rosa y también el free tour con Estela la noche anterior. Son guías que transmiten Granada con pasión y cercanía, y nos encanta saber que lo vivisteis así incluso con el calor. Encantados de que lo recomiendes y esperamos volver a veros pronto en otra ruta por la ciudad.
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991eduardom
March 29, 2023 · via Tripadvisor
SPANISH TREASURE
Belen was a charm from the beginning, super nice and with a knowledge that made the tour super interesting, absolutely recommended, congratulate Granada Tours for tremendous signing.
事業者からの返答
Muchas gracias por tu reseña. Nos alegra enormemente que disfrutaras la visita a la Alhambra con Belén. Es una guía encantadora, con un conocimiento profundo que hace cada recorrido muy especial. Agradecemos también tus palabras hacia nuestro equipo, comentarios así nos animan a seguir dando lo mejor. Encantados de que lo recomiendes y esperamos verte de nuevo en Granada.
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Irene C
April 25, 2022 · via Tripadvisor
A wonderful visit thanks to Amalia
We did this guided tour with Amalia and had a wonderful experience in the Alhambra. It’s nice to meet people who are so passionate about their work and who pass it on with every story they told us.
Recommended 100%
事業者からの返答
Muchas gracias por tu reseña. Nos alegra que la visita a la Alhambra con Amalia haya sido tan especial. Su pasión por Granada se nota en cada explicación y hace que la experiencia sea inolvidable. Encantados de que la recomiendes al 100% y esperamos verte pronto en otra ruta.
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23chenchic
November 30, 2021 · via Tripadvisor
Forced to make this excursion in pomegranate
Wonderful experience enjoying the story through Amelia’s explanations, a guide that you must choose if you can because her wisdom, sympathy and good work deserves, visit fully recommended.
事業者からの返答
Muchas gracias por tu reseña. Nos alegra que la visita a la Alhambra con Amelia te pareciera tan maravillosa. Su simpatía y conocimiento hacen que cada recorrido sea una experiencia única. Encantados de que lo recomiendes y esperamos verte pronto en otra ruta por Granada.
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Bjilj
August 8, 2021 · via Tripadvisor
A wonderful experience with the Cristina guide in the Alhambra.
Today we visited the Alhambra, our guide was Cristina from Enterprise One click, I wanted to thank Cristina for her explanation, it was very interesting, it has done great!!!
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sofiabQ9583MS
July 22, 2021 · via Tripadvisor
Great!
Our guide was Rosa, she made a great visit! We were with two girls aged 10 and 11, they had a great time
事業者からの返答
Muchas gracias por tu reseña. Nos alegra que la visita a la Alhambra con Rosa fuera tan amena y que las niñas también disfrutaran de la experiencia. Nos encanta que sea un recuerdo bonito para toda la familia. Esperamos veros pronto de nuevo en Granada.
