Somewhat convoluted to get the tickets but great ride and considerate staff
After signing up for the boat ride, we received a Whats App message from the tour asking about timing for the ride. We settled on a time and I received a bar code to use to obtain the tickets. Once in Dubai, I went to the At the Top Desk inside of the Dubai Mall to exchange the tickets. The ticket person told me he didn't think the boats were running but he would give me the tickets anyway (this was the day before we were booked). The night of the reservation, we got stuck in traffic and missed our reservation time. The personnel at the lake ride gate were great and just put us on the next boat (which were running despite what the ticket issuer said). We enjoyed our ride around the lake and seeing the Dancing Fountains and light show on the Burj Khalifa from a different perspective on the boat. They had a professional photographer who took our pictures and had them for sale after the ride. Overall, we were very happy with the ride and the kind consideration given to us even though we were late and missed our reservation. We would use them again even though purchasing through Trip Advisor was more expensive than other sites advertising the same ride.
事業者からの返答
Thank you for taking the time to share such a detailed review! We’re delighted that, in the end, the lake ride and our team’s flexibility turned the evening into a highlight of your trip. We’ve already forwarded your feedback to our ticketing partner to streamline the voucher process and avoid any “boat-not-running” confusion at the mall counter. Whenever you’re ready for a re-run—or any of our other experiences—feel free to book directly with us; we’ll match the best online price and throw in a complimentary photo package so you can skip the sales desk and just enjoy the lights. Safe travels, and see you next time!
4
462alastairg
August 12, 2025 · via Tripadvisor
Very poor!
Through Tripadvisor we booked the Fountain Show and Burj Lake Ride by Traditional Boat for 2 people in July.
However, when we went to collect our tickets at Dubai Mall on the morning of the booking, we discovered the fountains are closed for refurbishment and will be for several months.
I appreciate that the booking was advertised as non-refundable, which is completely fine if we didn't turn up or wanted to change the booking. However, I think that the operator keeping our money when they knew for a long time before we arrived in Dubai that they could not honour the booking (and did not tell us) goes a fair bit beyond reasonable, even for a non-refundable booking.
I messaged the operator through Tripadvisor, but have received no response. I also tried an email address available online - but it is invalid.
Shame on you Al Atif Tourism, well dodgy!
事業者からの返答
Hi there — The Dubai Fountain/Burj Lake were closed by the Authority for refurbishment on your date; this was not our decision. Please share your TripAdvisor booking ID via the platform and we’ll issue a full refund within 24 hours or move you to an equivalent/upgrade at no extra cost (valid 12 months). We’ve paused sales and added real‑time checks; this was a one‑off disruption for us this year.
J
Jorge S
February 20, 2025 · via Tripadvisor
Really a show of the waters
We made 9 tours in attractions but without a doubt this was the most impactful, well organized, easy access and truly unforgettable experience in this tourist spot, we recommend!
事業者からの返答
Muito obrigado pela avaliação! 🙌
Saber que, entre 9 passeios, o nosso foi o mais impactante nos enche de orgulho. Que bom que a organização e o acesso simples tornaram a experiência inesquecível. Contem conosco quando voltarem a Dubai — será um prazer recebê-los novamente!
D
Delbert_Z
January 31, 2025 · via Viator
Your reservation can be...
Your reservation can be canceled. We had a reservation which was paid for in fill for our 1 day stay in Dubai. When we landed we received a notification that our reservation was not going to be honored.
事業者からの返答
Thanks for sharing this. Your booking was affected by a last‑minute venue/authority restriction, which was not our decision.
Please send your booking ID via the platform you used and we’ll:
- Issue a full refund within 24 hours, or (if not Refunded)
- Move you to an equivalent/upgrade the same day at no extra cost (if you prefer)
We’ve paused sales and added real‑time availability checks—this was a one‑off disruption for us this year.
5
543katarinaf
December 27, 2024 · via Tripadvisor
Magical and impressive water show
Magisk show. We bought special tickets for brother but stood among everyone else and looked great. Highly recommended.
事業者からの返答
Tack för din recension! Vi är glada att höra att du uppskattade det magiska showen och att utsikten var fantastisk trots platsen. Det är alltid vårt mål att leverera en minnesvärd upplevelse.
Vi ser fram emot att välkomna dig igen!
H
hassmaster
September 2, 2024 · via Tripadvisor
Fantastic.
We booked this boat tour whilst sat in Starbucks in the Mall. We went for the earliest time that had availability and had a gentle walk over to the landing stage. We were first in with another couple and enjoyed a sail around the lake and then watch the fountains as the sun set. This was honestly worth the money (approx £14) and it made our day.
事業者からの返答
Thank you for your review! We're thrilled to hear that you had a memorable experience with the traditional boat ride and enjoyed the stunning fountain show at sunset. It's wonderful that you found it to be a relaxing and worthwhile part of your day. We appreciate your feedback and hope to welcome you back for another visit soon!
J
janejQ3314QI
August 3, 2024 · via Tripadvisor
Fountain show and boat ride.
The views and fountain show were amazing. Took some great photos and videos. Thought it very expensive though. Get free photo at end of ride.
事業者からの返答
Thank you for your feedback! We’re delighted to hear that you enjoyed the views and the fountain show, and that you captured some great photos and videos. We appreciate your comment regarding the cost and will take it into consideration. We’re glad you could take home a complimentary photo as a memento of your experience. We hope to welcome you back for another memorable visit in the future!
2
2_Moms_Travel_MT
January 3, 2024 · via Tripadvisor
Fun way to watch the fountain show
We did this tour in December 2023 on a short visit to Dubai and I made the reservation through the Burj Khalifa website. It was a great way to see the fountains up close. Hundreds of people were lined up all along the water to see the fountain show and it was great to get this front row view. The ride lasted under 30 minutes - more like 20 -25 minutes and the boat held about 8 people - so we rode with another family.
事業者からの返答
Thank you for sharing your experience of taking the Dubai Fountain tour in December 2023. We're glad to hear you enjoyed getting up close to the iconic fountains from the water, rather than viewing from the shoreline like hundreds of others. Giving guests preferential front-row views from the boats is exactly what we aim for with this unique tour experience. It's great that despite its short duration of around 20-25 minutes, you still felt it was worth it to see the show from the best vantage point. We appreciate you booking through our website and commending the intimate vessel that allowed you to share the experience with just one other family. Thank you for your positive feedback - it's always rewarding to know we're delivering memorable tours that excite both local residents and international visitors alike. Please do visit Dubai and experience more of what the city has to offer in the future.
T
tavish62
December 30, 2023 · via Tripadvisor
Forced by provider to cancel last minute, dont trust them.
We had booked this experience months before and the day before we were due to see the fountain show the provider abruptly told us we had to cancel. They never gave an explanation but they said unless we canceled we would be charged the full price. I begged them not to cancel us as it was an experience we were looking forward to but they insisted we must cancel otherwise we would not be refunded, and that for some reason they were unable to cancel for us. We had difficulty with internet in our hotel but ultimately we were able to do so, and then we were still questioned by viator on why we had canceled, even though the provider forced us to, and it was at such a late date we had no opportunity to reschedule with another operator. It took a lot of time handling this and was very disappointing. We have not yet received the refund for the cancellation that we were forced to make, and we were never given a reason why we were forced to cancel by the provider.
事業者からの返答
I sincerely apologize for the unacceptable experience you had with our Dubai Fountain tour booking. Suddenly cancelling your reservation and threatening charges without any explanation was poor customer service.
Not being able to enjoy the experience you planned well in advance, and then having to spend time sorting out the forced cancellation and refund, must have been incredibly frustrating. As a provider, it was our responsibility to communicate properly and find solutions, not add more stress.
I can understand why you would feel let down by how this was handled. Please be assured I am following up internally to investigate what went wrong, hold accountable those involved, and prevent recurrences.
In addition, please accept my apologies. As a gesture of goodwill, I have waived any cancellation fees and initiated a full refund of your original payment. I hope this helps make up for some of the disruption caused.
Thank you for taking the time to share your feedback - it is invaluable for improving our customer services standards. I appreciate you highlighting this experience so we can better serve all visitors to Dubai. Please let me know directly if there is anything else I can assist with.
R
Rosyy
December 5, 2023 · via Tripadvisor
Worth every penny
Highly recommend this boat ride. Serene peaceful and the upfront view of the light and water Dubai fountain show is worth it. Do it! :)
事業者からの返答
Thank you so much for taking the time to review our boat tour and share your fantastic experience! We are thrilled to hear that you found the ride so serene and peaceful while taking in views of the Dubai Fountains. It's feedback like yours that reminds us why we love offering these tours along the waterway. The front row view of the famed light and fountain show definitely makes for a magical memory, as you said. We pride ourselves on providing a relaxing yet entertaining excursion, so it's wonderful to know you would highly recommend it to others. Please do join us again next time you're visiting Dubai! Your kind words mean the world to our entire team. Thanks again!
