Bad experience! We booked the tour 30 days in advance, but on the day of the tour the operator did not show up. We had to contact it via whats app, and we got the information that Viator sold time that they didn't have anymore, that is, we got without the tour. And now they just want to return the value as if nothing had happened. I do not recommend.
2
21d_borap
April 21, 2026 · via Tripadvisor
Excellent tour and exceptional Catarine guide!
Excellent tour! The Caterine guide was exceptional, the best guide we had on all the tours in Colombia! I highly recommend the tour to everyone. Just be careful to wear plenty of sunscreen and comfortable shoes, as climbing to the castle can be a little tired. The view of the convent is wonderful
M
M6345NZadrianav
April 16, 2026 · via Tripadvisor
Fantastic walk.
We love the experience. Our guide Nanci Castro is fantastic. You have incredible knowledge and an energy that contagies. Super recommend.
事業者からの返答
Agradecemos seu feedback maravilhoso! Ficamos muito felizes que tenha gostado do passeio com a Nancy. Agradecemos sua experiência e esperamos recebê-lo novamente em breve.
Atenciosamente,
Atendimento ao Cliente Citysightseeing Cartagena
M
mateol284
April 16, 2026 · via Tripadvisor
Excellent tour!!
Excellent service. Nancy Castro, a very nice and knowledgeable guide. He loves his country and it shows.
事業者からの返答
Estimado Mateo:
¡Gracias por tus amables comentarios! Nos alegra que hayas disfrutado del tour con Nancy. Agradecemos tu experiencia y esperamos verte pronto de nuevo.
Saludos cordiales,
Atención al cliente de Citysightseeing Cartagena
E
Elizabeth_C
March 13, 2026 · via Viator
Do this first for an overview of the city outside the old city.
Angelina was super. Covered the areas as described. She had a great grasp of English as well as Spanish.
事業者からの返答
Dear Elizabeth,
Thank you for your wonderful feedback! We're delighted you enjoyed the tour with Angelica. We appreciate your recommendation and look forward to welcoming you back soon.
Best regards,
Customer care Citysightseeing Cartagena
V
Voyager52077513411
March 9, 2026 · via Tripadvisor
We visited the Pope's Chapel on a hilltop with beautiful views of the city and the fortress in the middle of the city of
It was difficult understanding the tour guide at times but she was very nice.
事業者からの返答
Thank you for your wonderful feedback! We're delighted you enjoyed the tour with us. We appreciate your experience and look forward to welcoming you back soon.
Best regards,
Customer care Citysightseeing Cartagena
S
soojinlim91
March 6, 2026 · via Tripadvisor
A must!!
We did the tour of La Popa and El Castillo de San Felipe with Nancy and it was wonderful. Nancy was not only incredibly friendly and cheerful, but also very proud of her culture and her country — which was really beautiful to see. She was also an excellent photographer! If you haven’t added this tour to your itinerary yet, I highly recommend that you do.
事業者からの返答
Dear Soojin ,
Thank you for your wonderful feedback! We're delighted you enjoyed the tour with Nancy. We appreciate your experience and look forward to welcoming you back soon.
Best regards,
Customer care Citysightseeing Cartagena
C
Cathi_W
March 6, 2026 · via Viator
Great tour of historical Cartagena
What a great tour this was as Nancy, our guide, was wonderful. She was so engaging and full of information and she had a great sense of humor. We were a small group so it felt like a private tour!!! It was a hot day but our bus was air conditioned so comfortable. Traffic here is ‘loco’ but the driver was an expert so it all worked out!!! Loved the views from the convent and the Castillo and all the history behind these sights!! Very worthwhile tour and I highly recommend it!!!!
事業者からの返答
Dear Cathi,
Thank you for your wonderful feedback! We're delighted you enjoyed the tour with Nancy. We appreciate your experience and look forward to welcoming you back soon.
Best regards,
Customer care Citysightseeing Cartagena
7
777biancat
February 22, 2026 · via Tripadvisor
WHEN WE HIRE THE AGENCIES, WE TRY TO RUN AWAY FROM LOCAL VENDORS, WHICH WE DON'T KNOW, BUT THEY USE THE SAME VENDED
It was confused, because on top of the hour they asked to cancel, but as we didn't have how, they ended up agreeing to do at the contracted time. I thought it should be just me and my husband, but there was a family of 4, and a couple more, who commented that it took a long time to confirm the time and advanced 30 minutes by warning 20 minutes earlier. I also got the hour just before.
I thought the amount of information was good.
WHEN WE HIRE THE AGENCIES, WE TRY TO RUN AWAY FROM LOCAL SELLERS, WHICH WE DO NOT KNOW, BUT THEY USE THE SAME LOCAL SELLERS, WHO DO NOT COMPROMISE WITH TIMETABLES, NOR WITH QUALITY CUSTOMER CARE. It wasn't just with TripAdvisor. No, we did the same with get your guide.
事業者からの返答
Prezada Bianca,
Agradecemos seu feedback maravilhoso! Ficamos muito felizes que tenha gostado do passeio com a Citysightseeing Cartagena. Valorizamos sua experiência e esperamos recebê-la novamente em breve.
Atenciosamente,
Equipe de Atendimento ao Cliente Citysightseeing Cartagena
K
katiesmo
February 8, 2026 · via Tripadvisor
Fun
I’m glad we booked this tour - I was so grateful to get to see the sites we did and learn some of the history of Cartagena. We didn’t feel like we got as much information as was promised, but had a fun time regardless! The emerald museum felt a bit like a tourist trap - so we were bummed out to end there.
事業者からの返答
Dear Katie,
Thank you for your wonderful feedback! We're delighted you enjoyed the tour with Citysightseeing Cartagena. We appreciate experience and look forward to welcoming you back soon.
Best regards,
Customer care Citysightseeing Cartagena
Cartagenaの類似ツアーを比較
最安値: Cartagena Street Food Tour: 10 Local Tastings in the Walled City — $52
最高評価: Cartagena: Private Walking Tour of the Walled City & Getsemaní — 4.9 (1,636 件のレビュー)
最短: Cartagena Street Food Tour: 10 Local Tastings in the Walled City — 2h 30分