Not worth the effort.
We came to Sydney on a family history adventure. Knowing we had family attached to the history of the island. We were excited to find out more about our family heritage. Booked the family in & had a terrible experience. Didn’t end up doing the quest. Could not log into the app once we were on the island. No-one I invited through the app could log into it either unless they payed extra for the app. Asked around but no-one on the island had any idea about the quest/adventure. The lady working at the information centre there was nice to begin with but once we mentioned the quest her tone changed. She was not interested in talking to us & didn’t have any info about the quest. Told us to “just walk around & look”.
The island itself was great to explore despite not being able to do the quest. The ferry ride there & back was nice though.
In my opinion I would not recommend it.
Felt like we were being played & cheated out of our money. Didn’t end up finding any info out about our family history there. Totally dissatisfied & not very happy at all.
事業者からの返答
I am genuinely sorry that your family history adventure on Cockatoo Island was derailed and that you weren't able to play the game. It sounds incredibly frustrating, especially when you were so excited to learn about your heritage.
I want to gently clarify a couple of things to help explain what happened. First, our games are completely independent and self-guided, which is why the island staff at the information center are not affiliated with us and couldn't assist you.
Second, regarding the invite feature, your family members absolutely shouldn't have been prompted to pay extra. To invite others, you just need to follow the instructions in the app, use the "quest invite" feature, and then have the invitees log in using their own email addresses to join the game. For any login or technical issues like the ones you experienced, we actually offer 24/7 customer support directly in the app to help troubleshoot right on the spot. I'm so sorry we missed the chance to get you up and running!
We never want anyone to feel cheated out of their money. Please email us at explore@questoapp.com with your booking details so we can investigate what went wrong with your invite links and offer you a free quest to make this right.
