We have not liked anything, a story that does not engage and some locations badly given. Nothing recommended
事業者からの返答
Gracias por tomarte el tiempo de compartir tu experiencia. Lamento mucho que la aventura en Padua os haya resultado tediosa y que la historia no haya logrado atraparos. Entiendo perfectamente lo frustrante que es cuando una actividad no encaja con lo que buscabais para vuestro viaje.
También me preocupa mucho leer que algunas de las ubicaciones eran incorrectas. La precisión es fundamental para que nuestros juegos fluyan correctamente y no se vuelvan frustrantes. Voy a compartir vuestros comentarios inmediatamente con nuestros creadores locales para que revisen la ruta, verifiquen las coordenadas y corrijan cualquier error de inmediato para los futuros exploradores.
Nos encantaría tener la oportunidad de ofreceros una experiencia mucho mejor. Por favor, enviadnos un correo electrónico a explore@questoapp.com con los detalles de vuestra reserva para que podamos investigar a fondo estos fallos de ubicación y ofreceros un juego gratuito para vuestra próxima aventura, donde esperamos sorprenderos de verdad.
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Giada_G
August 25, 2025 · via Viator
Don’t trust no one!
It didn’t even started. We booked this thing more than three days ago and paid at that moment for this. Today we arrived at the indicated point but we couldn’t find anything related to the journey. We’re very much disappointed.
事業者からの返答
Hello, if you would just read the description of the activity carefully, and the emails we sent to you, and the message in your Tripadvisor inbox, then you would find instructions on how to play.
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AmandaM179
August 19, 2025 · via Tripadvisor
Fun way to tour a city
We overall enjoyed this way of touring Padua! We used this as a guide and stopped along the way to take sites in and we didn't do it as a race with anyone but had fun solving the puzzles and we took way longer, because we stopped in churches and took breaks because it's very hot in Padua in August. A word pf advice... There is a huge beautiful abbey that you can see from the park where you start. You should check its open hours and the hours for St. Anthony's cathedral. I wish we had gone into the Abbey of St. Giustina before we started the challenge. By the time we finished and walked the 20 minutes back to the start the Abby was closed from 12-3 and we had to go.
We enjoyed the app and the added silly story to the Padua wandering experience.
事業者からの返答
Thank you for sharing your experience. We’re glad you enjoyed exploring Padua at your own pace and that the puzzles added to your walk. Your tip about visiting the Abbey of St. Giustina and St. Anthony’s Cathedral before starting is very helpful—we’ll make sure to highlight this for future players. We’re happy the story added to your wandering and hope to see you on another quest soon.
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Twonewlywedpilgrims
June 26, 2025 · via Tripadvisor
Great intro. to city, ok story part. Be sure to go in daytime.
Great time to learn history and visit famous, beautiful, and interesting Padua places! We have been to the city before, but it would be a fantastic introduction to many sights. For us, an older couple, the “story” part was lacking and disjointed. Better to simply uncover clues and enjoy the landmarks. One note: going at night as we did isn’t advisable as we couldn’t read the gravestone (even with flashlights) or see colors on columns as was required by the Quest clues. Thank you Quest!
事業者からの返答
Thank you for your feedback! We're glad you enjoyed discovering Padua’s landmarks. We’ll take your note on the story and nighttime visibility into account as we continue improving the experience.
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samau2010
April 24, 2025 · via Tripadvisor
GREAT WITH TEENAGERS
CUTE AND FUN TOUR TO DISCOVER THE CLUES, YOU WALK A COUPLE OF HOURS WITHOUT WEIGHT AND DISCOVER CURIOSITY ABOUT THE PLACES WHERE IT TAKES YOU
事業者からの返答
Grazie mille per la tua bellissima recensione.
Siamo felicissimi che tu e i ragazzi abbiate apprezzato il percorso tra le leggende magiche di Padova. Camminare, divertirsi e scoprire curiosità è proprio quello che vogliamo offrire. Speriamo di rivederti presto per una nuova avventura in un’altra città.
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tim c
August 20, 2024 · via Tripadvisor
It’s fun !
We needed to kill a few hours on a rainy afternoon so I decided to give this a try. We hadn’t been to Padua before so rather than just walk around aimlessly, I figured this activity would provide some structure for us. The app was easy to install and worked very smoothly . . I purchased 2 for our family of 4, and that worked out very well. The riddles in the game were easy but fun, probably better for younger kids. The story which the game centered around was silly and difficult to follow, but that really wasn’t a big deal. I felt we got to see some very key sites in Padua , eg the basilica, the Jewish ghetto. Overall, it worked out exactly as I had hoped and we were all pleased with the experience. I would definitely recommend it.
事業者からの返答
Thank you for your detailed feedback! We're glad to hear that the activity provided a fun and structured way to explore Padua, especially on a rainy afternoon. It’s great that the app worked smoothly and that you found the riddles enjoyable, even if the story didn’t quite hit the mark. We're delighted that you got to see key sites like the basilica and Jewish ghetto. Your recommendation means a lot to us—thank you for sharing your experience!
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552alo
March 27, 2024 · via Tripadvisor
A great way to discover Padova
An excellent adventure, a great way to see Padova that helped us discover the city in full. Great for families, couples and anyone looking to make the most of the history of Padova!
事業者からの返答
We're thrilled you enjoyed your adventure in Padova with Questo! Thank you for exploring the city with us and sharing your experience. Can't wait to welcome you back!
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elenarX7859HY
November 13, 2023 · via Tripadvisor
Traveling through monuments and curiosities of Padua not just for tourists
A beautiful and fun experience to be carried out calmly both alone and with friends.
Recommended not only for tourists, but also for residents or students who live there: it is a nice way to delve into the history and learn new curiosities about the splendid Padua.
It's just a shame about the background story which could have been concluded with a more exciting and engaging ending.
事業者からの返答
Thanks for the positive feedback! We're glad you enjoyed the beautiful and entertaining experience in Padua with Questo. Your recommendation for both tourists and locals means a lot. If you have more cities to explore or any feedback, let us know. Happy adventuring! 😊
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Debbie_R
October 28, 2023 · via Viator
Waste of Euros
Wasted $15-20 Euros. I bought this outdoor, virtual or self-guided, game then downloaded Questo App, then created an account only TO BE TOLD I DIDN’T HAVE ENOUGH “gems” to play.
事業者からの返答
Hi Debbie, sorry to read your message. If you go and check your inbox, you will see that you received at least two e-mails after booking with instructions on how to unlock the game in the app. Unfortunately, you didn't read the instructions, and thus the app couldn't identify your booking, and asked for you to buy gems in order to unlock the game. Since you didn't play, please submit a refund request. Thank you!
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Robyn_S
August 29, 2023 · via Viator
Magic City Fizzles
Very disappointed in this. Two people, three uni degrees and we could not make any sense of the instructions. More thought seemed to have been put into the magical narrative part, rather than info about the points of interest. We found the start point, but the instructions were so unclear, we left the start point and did our own sightseeing with another app. Don’t waste your money!
事業者からの返答
We're sorry to hear about your disappointing experience. Your feedback is important to us. We apologize if the instructions were unclear and the focus on the narrative overshadowed the information about points of interest. We would greatly appreciate it if you could send us an email at care@questoapp.com with more details about the issues you encountered. This will help us better understand your experience and work to improve our offerings. Thank you for taking the time to share your thoughts.
