Difficulty finding the instructions once we signed up - they were not clear, and we just kept being sent to the same page, essentially going in circles for about an hour. Customer service was great - they were prompt and helpful. That's about the only positive I have to share.
When my partner went to download the trip instructions, they wanted all his information, rather than mine (I was the one who signed up/paid). He chose not to have it on his phone, because they wanted too much info. So we just used the one phone (we paid for two, which it turns out we didn't need to).
The path on which we were directed had outdated information - there was a point where we would have had to pay $40 each to get close enough to the point where we could unlock the next destination, because the ticket booths had been moved to a gate outside of a building that we would have had to go inside. (Customer service helped us bypass, but we never did see the item we were searching for).
The directions were not clear in some stages. They had us walking down a path, and stopping at a sculpture. Then the instructions said to keep walking. Turns out instead of continuing on in the direction we had been walking, we actually had to turn back. There was a LOT of backtracking.
The tour was supposed to take 60-90 minutes. I'm not a fast walker, so we allowed ourselves about 2 - 2 1/4 hours. no. It took us over 4 hours from start to finish, what with all the stopping for customer service, backtracking, problem solving, etc.
We saw nothing new on the tour that we could not have seen without the tour - nothing. We were highly disappointed.
事業者からの返答
We're sorry to hear about the challenges you faced during your Questo experience. It sounds like there were some technical issues and discrepancies in the directions that affected your enjoyment of the tour. We appreciate your feedback and will work to improve the clarity of our instructions and ensure that outdated information is updated promptly. If you have any further concerns or if there's anything we can do to make it right, please don't hesitate to reach out to us at care@questoapp.com. We're here to help and want to ensure you have a positive experience with us.
3
390bartonc
August 2, 2023
Cute little adventure
It was alright. You certainly get what you pay for. 100% my fault, but I've done self-guided tours like this in the past and expected something more based on the history and culture of the city. It's more (as it states) like a variety of puzzles and riddles that take you to some nice places in Downtown. I still had a lot of fun with it, and the app lets you get hints or directions if you need them. Since I was in a bit of a hurry, this came in handy as it helped me avoid taking too much time. One thing that made me feel uncomfortable was that one of the locales asked me to walk right into the center of a children's playground. As a 35 year old male with no kids...that felt inappropriate. The hint luckily helped me solve this part without having to walk into the playground and I get that it's tough designing a tour that works for everyone though. Overall, if you've got an hour or two to kill, it's a nice time-killer, especially for the price.
事業者からの返答
Thank you for sharing your thoughts on your experience. We appreciate your honesty and understanding that the tour might not have met your expectations based on the history and culture of the city. It's great to know that you still had fun with the variety of puzzles and riddles, and that the hints and directions in the app were helpful.
We're sorry for any discomfort caused by the location choice; we always strive to design experiences that work for everyone. Your feedback is essential in refining our offerings.
If you ever have more time to spare and are up for another adventure, we're here to assist you in discovering new places. Thank you for giving it a try and providing valuable feedback! 🗺️🧩🔍
M
matthewrN532BV
April 14, 2023
Very fun tour!
This was a delightful way to learn about how the 1962 Worlds Fair impacted Seattle and how the impacts are lasting to this day. There are many stops along this tour that will make you want to enjoy other attractions (and feel free to do so). We decided to complete the walk and make notes of things we would love to do for our next Seattle trip. All of the puzzles are easy to understand and manage. This really takes as long as you want it to depending on your walking speed, ingenuity and puzzle-solving prowess, and willingness to continue. A very fun way to spend some time outdoors with family, friends, or solo and explore such a beautiful city.
事業者からの返答
Thank you so much for the good review and feedback. We appreciate your sharing your experience and we hope that you can play your next game soon with your family and friends.
S
shripathik
January 21, 2023
Scavenger hunt on a rainy Seattle day
Well organized. Good exercise if both mind and body. The game creators have chosen landmarks and plaques that are permanent and easy to find but not as easy to solve.
1人が参考になったと回答
事業者からの返答
Great to see that you enjoyed exploring Seattle with Questo. Thank you for sharing your review. Hope to see you explore more games with us.
We are grateful
D
donnamH730KY
June 29, 2022
Amazingly Fun Time
We really enjoyed walking about the city of Seattle while using your walking tour app. We found things in the city we may not have discovered. I would highly recommend your app if you are unsure of what to do upon arrival in a new destination. We plan to return to some of the places to relax/explore further during our stay. The price to use the self-guided walking tour was well worth the journey.
事業者からの返答
Thank you for the review Donna. We are glad that you enjoy the game in Seattle. Hope to see you explore more games with us.
J
Jean-Philippe P... P
June 1, 2022
Game type rally escape!!
A great activity to visit and learn more about the city. The duration is perfect not too long. The questions are a mixture of observation and intelligence.
事業者からの返答
Hi Jean! we are glad that you enjoyed playing and exploring Seattle with Questo. We hope to see you play and explore more games with us :) have a lovely day!
S
Sungodezz
April 3, 2022
Gives a great overview of the area
We enjoyed this walking tour a lot - it gave a great overview of the area with plenty of knowledge to be learned. Found some hidden gems too which would have remained hidden if we hadn’t done the tour! The clues were a bit tricky at times, but the option to get a hint usually solved it! You can go at your own pace and it took us about an hour and a half. Will definitely do another as these appear to be in lots of cities.
事業者からの返答
Thank you for your feedback, we are glad you enjoyed exploring Seattle with us. We are excited to see you explore more game with Questo. Questo is always here to give you an exciting and memorable experience!
X
X8598ZMbriand
February 12, 2022
Self guided tour worth the time
We had a blast the clues were imaginative and just tricky enough to give us a pause. Very fun. Learned some cool stuff and some hidden points of interest I really hadn't noticed before.
事業者からの返答
Thank you very much for sharing your experience. It brings us a lot of joy to see that you had a great time. Would love to see you playing more games with us soon.
9
949grifft
September 28, 2021
Seattle Center Experience
This tour was delightful. The visited sites were beautiful and historically significant. Layout and route was well thought out. The storyline, clues, and games were a perfect balance of whimsical fun and satisfying information. Well done. Still smiling.
事業者からの返答
Thank you for exploring our quest in Seattle. It's great to see you enjoyed the game. Hope to see you explore more games with us.
Seattleの類似ツアーを比較
最安値: シアトル宇宙針:タイムトラベルパズルクエスト — $7
最高評価: Chef Guided Food Tour of Pike Place Market — 4.9 (4,675 件のレビュー)
最短: Beneath The Streets Underground History Tour — 1 時間