Amazing Service … Trust these folks, We do!
These folks were amazing. Thru a day filled with issues of cancelled flights, delays, airport changes … they were the steady comforting influence…. Constantly communicating, reassuring, adjusting as needed … then delivering SUPERB service. Trust these folks !!!
事業者からの返答
Dear customer ,
really thank you for this great review.
We try to satisfy and always offer the best to our customer.
I hope to see you again on board the Decus Italia.
Regards
Patricia
The driver 40 minutes...
The driver 40 minutes late and was unaware of where to drop off cruise passengers. He was very cordial, however.
事業者からの返答
Dear Carol.
I am very sorry to read this comment.
I remind you that, in the various emails I wrote to you because I had noticed that your flight landed 1 hour before the pick up time you asked for, I asked if you wanted to bring the time forward. as per the email written by you, you said to leave the pick up at 14.00, because in this way you had time to take your luggage. At 1pm you called me once at the airport to say you wanted the driver at 1pm. I explained to you that having scheduled services for each driver, I said that as soon as the driver freed itself from the previous service, the driver would run to you. We cannot change programs with minimal notice out of respect for all our customers. This is the reason why our driver arrived on time as scheduled and not late. we tried our best to accommodate your sudden change of plans.
My best regards
Patricia
