The day was disappointing for us. The tour guide did not give the impression that he was interested in the entire group. Instead of explaining everything on the bus via microphone, we had to get out regularly and were supposed to get more information. That was problematic because of the traffic noise. Furthermore, they never waited until the group was completely together. This resulted in having to ask again constantly. The last part - museum and tasting - was downright denied to us. Since I rely on walking aids, I was the last one to get off the bus. The group had already received instructions. When I reached the group, the entire procession started moving. I had trouble keeping up.
Then the group moved quickly up a steep staircase.
Since I had no way to ask the tour guide about the elevator, we looked for it ourselves.
Once we arrived at the top, the group had disappeared. We didn't know what to do next.
Since we missed a crucial part of the excursion through no fault of our own, we request at least a partial refund.
A tour guide who does not make sure that everyone is present should be better trained.
I haven't experienced this much disregard in a long time. If I hadn't experienced an excellent tour guide two days earlier, I would lose faith in the industry.
I hope for a response.
事業者からの返答
Vielen Dank für Ihr ausführliches Feedback. Es tut uns sehr leid, dass Sie sich während der Tour nicht ausreichend betreut gefühlt haben und insbesondere der letzte Teil mit Museum und Verkostung für Sie nicht möglich war. Ihre Hinweise zur Kommunikation, zum Gruppenzusammenhalt und zur Barrierefreiheit nehmen wir sehr ernst und werden sie intern prüfen.
M
Michelle_B
September 5, 2026
After two previous Viator...
After two previous Viator tours the week before in Portugal, that were absolutely wonderful. This tour was very disappointing and unfortunately, it started with the tour guide. He was extremely rude to us when we just tried to ask him if this was the bus basically yelled at me to just get on the bus not even looking at my ticket. then from there it went downhill our very first stop. We told him we were not going to get back on the bus and we were just going to do our own thing for the rest of the day and he seemed very concerned and asked why we said there were some people that were rude and he totally didn’t understand what he had done from the very get-go of this trip. I was very disappointed, considering I have four more tours scheduled over the next month. I do hope someone in management reads this review and maybe reaches out to give us a refund..
事業者からの返答
Thank you for sharing your experience. We are very sorry that the guide's attitude made you feel unwelcome from the start. This is not the level of service we expect from our team. According to our guide's report, you chose not to board the bus in Marbella due to the behavior of other passengers—something for which we cannot be held responsible. We regret that the tour did not meet your expectations, and we will review the matter internally.
M
malg948
August 25, 2026
Mal and Rhys on Day trip
It was very good value for money..Puerto Banus and Mijas are beautiful places.
事業者からの返答
Thank you for your review! We’re glad you found the excursion good value for money and enjoyed discovering Puerto Banús and Mijas. It’s great to hear both destinations made such a positive impression.
D
davidsJ7929TO
August 24, 2026
A Grand Tour
Enjoyed our day out, particularly Mijas, which has some beautiful views. A wee bit longer day than advertised, 8 hour round trip, but a great way to see several resorts along the way.
事業者からの返答
Thank you for sharing your experience! We’re glad you enjoyed the day and especially the beautiful views in Mijas. We also appreciate your note about the total duration, as the various stops along the coast can make the day longer than expected.
K
KatieZak19
July 10, 2026
Fantastic Day Trip with an Amazing Guide, Covi!
We had a fantastic coach trip to Marbella, Puerto Banús and Mijas, and it was one of the highlights of our holiday. Our guide, Covi, was absolutely wonderful—she struck the perfect balance between being warm, friendly, humorous and incredibly knowledgeable. She shared lots of interesting information throughout the day while making everyone feel welcome and relaxed. The itinerary was excellent, with just the right amount of time to explore each destination without feeling rushed. We would highly recommend this trip, especially if you’re lucky enough to have Covi as your guide!
事業者からの返答
Dear customer,
Thank you so much for your wonderful review! 😊
We are delighted to hear that the excursion to Marbella, Puerto Banús and Mijas was one of the highlights of your holiday and that you enjoyed the time spent at each destination.
We are especially pleased to know that Covi made the experience so enjoyable with her friendly, welcoming and professional approach. We will be sure to share your kind words with her.
Thank you for recommending the tour. We hope to welcome you again on another Visitanddo excursion soon! 🧡
C
cataisad2026
July 10, 2026
Mijas is beautiful.
I really enjoyed the excursion from start to finish. Being taken to 3 points in Málaga in the same day is very interesting. Mijas is spectacular.
事業者からの返答
Estimado/a cliente:
¡Muchas gracias por compartir su experiencia! 😊
Nos alegra saber que disfrutó de la excursión de principio a fin y que le pareció interesante conocer varios lugares de Málaga en un mismo día. Mijas es, sin duda, uno de esos destinos que enamoran por su encanto y sus vistas.
Esperamos volver a contar con usted en otra excursión muy pronto. 🧡
A
anavH3595SL
June 28, 2026
Mijas is a beautiful town, Puerto Banús, a lot of luxury. And I loved Marbella
Sara the guide was wonderful, and Alfonso the driver
事業者からの返答
¡Muchas gracias por tu comentario! 😊
Nos alegra mucho saber que Sara, la guía, fue estupenda y que Alfonso, el conductor, también hizo un gran trabajo 🌞🚍
Esperamos poder darte la bienvenida pronto a otra aventura inolvidable con Visitanddo.com, descubriendo más lugares y maravillas de Andalucía 🌿
A
alesG5841VO
June 22, 2026
I loved the excursion.
Very good organization and experience.
事業者からの返答
¡Muchas gracias por tu comentario! 😊
Nos alegra mucho saber que la organización y la experiencia fueron muy buenas. 🌞🚍
Esperamos poder darte la bienvenida de nuevo pronto para otra aventura inolvidable con Visitanddo.com, descubriendo más rincones increíbles de Andalucía 🌿
S
Sury_0007
June 18, 2026
Beautiful Destinations, But More Time Needed in Mijas and Marbella
My sister and I enjoyed this excursion overall and were glad to have the opportunity to visit both Marbella and Mijas. The destinations themselves were beautiful, but we felt the schedule could be improved to allow more time to enjoy them.
Our first stop was Marbella, where we arrived shortly after 9:00 a.m. on a Sunday. While the town was lovely, many of the shops were still closed, and the beach area was very quiet. We were given just over an hour to explore before heading to Puerto Banús, where we spent about 45 minutes admiring the luxury yachts and waterfront atmosphere. Although Puerto Banús was worth seeing, we felt that arriving later in the morning or having more time in Marbella would have made for a better experience.
The highlight of the day was definitely Mijas. This charming white village was everything we hoped it would be. We visited the CAC Museum, where we enjoyed viewing works by Picasso and other contemporary artists, sampled local wines at a rooftop bar with beautiful views, and had a delicious lunch at a local restaurant. Mijas was picturesque, full of character, and offered some of our favorite moments from the excursion.
Our only disappointment was the amount of time allocated in Mijas. With only about two hours, it was difficult to fit everything in. Between visiting the museum, enjoying lunch, and stopping for wine tasting, we had very little time left to wander the streets, browse the local shops, and shop for souvenirs. We would have loved at least another hour to explore at a more relaxed pace.
Overall, this is a good excursion for travelers who want a brief introduction to Marbella and Mijas in a single day. However, we felt Marbella was scheduled a bit too early in the morning, and Mijas deserved more time than it was given. Even so, we left with wonderful memories, beautiful photos, and a greater appreciation for the beauty of the Costa del Sol.
事業者からの返答
Thank you for sharing your detailed review! 😊
We’re delighted to hear that you and your sister enjoyed visiting Marbella and Mijas, and that Mijas in particular left a strong impression with its charm, museum, wine tasting, and rooftop views 🌞🏘️
We also appreciate your constructive feedback regarding the schedule. We understand that arriving early in Marbella limited the available time, and that Mijas deserved a bit more time to explore at a relaxed pace. Your insights will help us improve the planning and pacing of future excursions to ensure travelers can fully enjoy both destinations 🚍✨
It’s wonderful to hear that, despite the timing, you left with beautiful memories, photos, and a greater appreciation for the Costa del Sol. Thank you for sharing your experience, and we hope to welcome you again soon for another unforgettable adventure with Visitanddo.com 🌿
S
Steven_W
June 11, 2026
Marbella by the sea
First Class, fantastic, wonderful, relaxing, super, smashing, great. You must go on this trip when on the Sunshine Coast of Spain
事業者からの返答
Thank you so much for your enthusiastic review! 😊 We’re thrilled to hear that your trip along the Sunshine Coast of Spain was first-class, fantastic, and so enjoyable 🌞🚍
It’s wonderful that you found the experience relaxing and memorable — exactly what we aim for at Visitanddo.com. Your excitement really captures the magic of exploring this beautiful region! ✨
We hope to welcome you again soon for another unforgettable adventure, discovering even more of Andalucía’s stunning landscapes, towns, and culture 🌿
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