The pickup point for cruise ships is by the main port gate 1A. The pickup point specified by the tour operator shows it as being right by the cruise terminal and it is a substantial walk along dangerous roads to get from the ship to the port main gate. The tour is specified as being 4 to 5 hours long, however this tour only lasted 2.5 hours and we did not go into the National Museum ( as advertised), but drove straight past it instead.
Cruise passengers should note that you need to get any shuttle buses back to the ship from the City centre and not from the port main gate as they are not allowed to pick up from there.
事業者からの返答
Dear Sir/Madam,
Thank you for taking the time to share your feedback. We truly appreciate your comments and would like to clarify a few important details regarding your tour experience.
Prior to your arrival, we were in contact with you, and the pickup was carried out smoothly as arranged. Your cruise was originally scheduled to disembark at 8:00 AM; however, the final disembarkation took place around 11:00 AM. Due to this delay, port authorities did not permit tour operators to enter the port area, as shuttle buses had already been arranged to transport passengers to the main exit. For this reason, we coordinated your pickup outside Gate 1A, which is the standard meeting point used by most tour companies. Our representative was waiting there with a name board, making the meeting point easy to locate. There was no need to walk along any internal port roads, as the shuttle service safely transported passengers directly to the gate.
We would also like to confirm that no mistakes occurred during the tour itself. All arrangements, transportation, and guiding services were provided as planned, and there were no issues during the sightseeing.
Regarding the National Museum visit, we sincerely apologize for any disappointment. On the day of your tour, it was a public holiday and the museum was officially closed, which unfortunately made an interior visit impossible. Nevertheless, all other locations mentioned in the itinerary were completed.
As for the tour duration, it concluded in approximately 2.5 hours due to unusually light traffic conditions on the holiday. On normal days, Colombo traffic typically extends the tour to the advertised 4–5 hours. The shorter duration was solely due to the lack of congestion on the roads, not because any planned stops (aside from the museum closure) were omitted.
Our goal is always to provide a smooth, safe, and enjoyable experience for every guest, and we regret any misunderstanding that may have occurred.
If you feel your concerns have now been clarified, we would be very grateful if you would consider updating or revising your review, as guest feedback is extremely important to us.
S
Scenic54225238458
January 4, 2026 · via Tripadvisor
We
recently used cab service in colombo
and had a good experience with driver Feroj. He was very polite patience and even suggested a few interesting local places to visit.cab arrived on time, the car was clean and comfortable, i highly recommend this service.
事業者からの返答
Dear Sir/Madam,
Thank you most sincerely for sharing your thoughtful and generous review. It brings us immense joy to learn that your experience with Kingfisher Tours Sri Lanka was both memorable and meaningful.
Our team is passionately committed to providing exceptional service and curating journeys that embody the beauty, culture, and heartfelt hospitality of our island. Your kind words reaffirm our dedication, and we are truly delighted that our guides and staff were able to ensure your comfort while enriching your travel experience.
We are deeply honored by the trust you placed in us when selecting from among many travel partners, and we are genuinely grateful for the privilege of being part of your Sri Lankan adventure. Our island is blessed with countless wonders, and it would be our pleasure to welcome you back to uncover even more treasures on your next visit.
Thank you once again for your warm feedback and for taking the time to share your experience. We wish you safe and pleasant travels, and we look forward with great anticipation to the opportunity of serving you again in the future.
Warmest regards,
Kingfisher Tours Sri Lanka Team
N
Niloufer75
December 30, 2025 · via Tripadvisor
A good day with interesting activities
Great trip. Feroz was the perfect driver. Very friendly and accommodating. The activities were well planned and interesting. Overall a good day spent driving around with some good activities.
事業者からの返答
Dear Sir/Madam,
Thank you most sincerely for sharing your thoughtful and generous review. It brings us immense joy to learn that your experience with Kingfisher Tours Sri Lanka was both memorable and meaningful.
Our team is passionately committed to providing exceptional service and curating journeys that embody the beauty, culture, and heartfelt hospitality of our island. Your kind words reaffirm our dedication, and we are truly delighted that our guides and staff were able to ensure your comfort while enriching your travel experience.
We are deeply honored by the trust you placed in us when selecting from among many travel partners, and we are genuinely grateful for the privilege of being part of your Sri Lankan adventure. Our island is blessed with countless wonders, and it would be our pleasure to welcome you back to uncover even more treasures on your next visit.
Thank you once again for your warm feedback and for taking the time to share your experience. We wish you safe and pleasant travels, and we look forward with great anticipation to the opportunity of serving you again in the future.
Warmest regards,
Kingfisher Tours Sri Lanka Team
C
christieh667
December 16, 2025 · via Tripadvisor
Sightseeing in Sri Lanka
We spent the day driving to various parts of Sri Lanka. The things we saw were the:
Elephant Activity
Spice Garden
Tea Factory
Waterfall View Point
Our Driver was - Ferose, who was excellent in sharing the country’s history and navigating the streets for us to see & learn about Sri Lanka.
I recommend Kingfisher Tours in Sri Lanka. This company is an excellent resource to utilize for excursions in Sri Lanka.
事業者からの返答
Dear Sir/Madam,
Thank you most sincerely for sharing your thoughtful and generous review. It brings us immense joy to learn that your experience with Kingfisher Tours Sri Lanka was both memorable and meaningful.
Our team is passionately committed to providing exceptional service and curating journeys that embody the beauty, culture, and heartfelt hospitality of our island. Your kind words reaffirm our dedication, and we are truly delighted that our guides and staff were able to ensure your comfort while enriching your travel experience.
We are deeply honored by the trust you placed in us when selecting from among many travel partners, and we are genuinely grateful for the privilege of being part of your Sri Lankan adventure. Our island is blessed with countless wonders, and it would be our pleasure to welcome you back to uncover even more treasures on your next visit.
Thank you once again for your warm feedback and for taking the time to share your experience. We wish you safe and pleasant travels, and we look forward with great anticipation to the opportunity of serving you again in the future.
Warmest regards,
Kingfisher Tours Sri Lanka Team
S
Sightseer04929747750
December 15, 2025 · via Tripadvisor
Feroz and Kingfisher Tours recommended
Feroz is a good driver, on time when picking us up at Galle Face hotel in Colombo. The car was suzuki avery, very clean, and AC was working well. He took us to Spice Garden (good 20 minute massage here for free preferrably with tips 1000-3000 LKR is enough), Ramboda Falls and a tea factory/plantation in Kandy. If you like elephants, Feroz will show you a good place here. Those were the highlights of the trip. Sadly, we saw some dirts and debris from Cyclone Dithwa. Feroz explained very well what happened before, during, and after the cyclone. So this is the humane side of the story when people lost lives, homes, and shops. However, when we passed through the roads the locals have already started their lives and business as usual. There were slight delays due to tractors with fork lift cleaning the roads. The whole one day trip was a very long one (staring from 8 a.m. until 9p.m.) but I suggest if you have more time stay in Kandy. Before we ended the tours, Feroz offered to take photos in front of the icon of Colombo (The Lotus Tower) and he is a great photographer, knows good angles. His smartphone does magic to these photos. I recommend Kingfisher Tours partner of Viator (Tripadvisor). They offer many tours to Sri Lanka.
事業者からの返答
Dear Sir/Madam,
Thank you most sincerely for sharing your thoughtful and generous review. It brings us immense joy to learn that your experience with Kingfisher Tours Sri Lanka was both memorable and meaningful.
Our team is passionately committed to providing exceptional service and curating journeys that embody the beauty, culture, and heartfelt hospitality of our island. Your kind words reaffirm our dedication, and we are truly delighted that our guides and staff were able to ensure your comfort while enriching your travel experience.
We are deeply honored by the trust you placed in us when selecting from among many travel partners, and we are genuinely grateful for the privilege of being part of your Sri Lankan adventure. Our island is blessed with countless wonders, and it would be our pleasure to welcome you back to uncover even more treasures on your next visit.
Thank you once again for your warm feedback and for taking the time to share your experience. We wish you safe and pleasant travels, and we look forward with great anticipation to the opportunity of serving you again in the future.
Warmest regards,
Kingfisher Tours Sri Lanka Team
A
Alina R
November 22, 2025 · via Tripadvisor
Colombo tour
Akish was a very good guide and showed and explained the sites we visited or passed by. He even bought us coconut to try. The only thing that disappointed was the Gem Museum. I thought we were getting a different type of experience learning more about gems and how they go from stone to gem but instead if felt like an ambush to buy their jewelry.
事業者からの返答
Dear Sir/Madam,
Thank you most sincerely for sharing your thoughtful and generous review. It brings us immense joy to learn that your experience with Kingfisher Tours Sri Lanka was both memorable and meaningful.
Our team is passionately committed to providing exceptional service and curating journeys that embody the beauty, culture, and heartfelt hospitality of our island. Your kind words reaffirm our dedication, and we are truly delighted that our guides and staff were able to ensure your comfort while enriching your travel experience.
We are deeply honored by the trust you placed in us when selecting from among many travel partners, and we are genuinely grateful for the privilege of being part of your Sri Lankan adventure. Our island is blessed with countless wonders, and it would be our pleasure to welcome you back to uncover even more treasures on your next visit.
Thank you once again for your warm feedback and for taking the time to share your experience. We wish you safe and pleasant travels, and we look forward with great anticipation to the opportunity of serving you again in the future.
Warmest regards,
Kingfisher Tours Sri Lanka Team
L
Lajic
November 20, 2025 · via Tripadvisor
An amazing tour exceeding all expectations
We felt like we had really won the lottery when Feroze was assigned as our tour guide. He totally understood our expectations and time constraints and delivered so much more. It was so nice to have a tour guide that was proud of his city, showcasing all the highlights and more. Far more important than any landmarks, we learnt how beautiful, kind, calm and peaceful the Sri Lankan people are with their warm hospitality. Feroze was totally flexible and nothing was too much trouble. He was an extremely knowledgeable and enthusiastic guide and we were so thrilled with the wonderful photos he took of us too. We wish we could have taken Feroze home with us.
事業者からの返答
Dear Sir/Madam,
Thank you most sincerely for sharing your thoughtful and generous review. It brings us immense joy to learn that your experience with Kingfisher Tours Sri Lanka was both memorable and meaningful.
Our team is passionately committed to providing exceptional service and curating journeys that embody the beauty, culture, and heartfelt hospitality of our island. Your kind words reaffirm our dedication, and we are truly delighted that our guides and staff were able to ensure your comfort while enriching your travel experience.
We are deeply honored by the trust you placed in us when selecting from among many travel partners, and we are genuinely grateful for the privilege of being part of your Sri Lankan adventure. Our island is blessed with countless wonders, and it would be our pleasure to welcome you back to uncover even more treasures on your next visit.
Thank you once again for your warm feedback and for taking the time to share your experience. We wish you safe and pleasant travels, and we look forward with great anticipation to the opportunity of serving you again in the future.
Warmest regards,
Kingfisher Tours Sri Lanka Team
B
Brian_W
February 24, 2025 · via Viator
Driver Ferose was...
Driver Ferose was excellent very jolly and informative. Was enthusiastic about every venue and would recommend him to future travellers.
R
Richard_P
February 14, 2025 · via Viator
Flexible itinerary
You can tailor your trip as you go. Just work it out with your driver. Be sure to tell him where you might want to get out and enter a building.
M
Margaret_D
January 4, 2025 · via Viator
A great tour.
Visiting the Hindu temple and Buddist museum. The driver knew the city very well and drove safely through the busy streets.
