Absolutely terrible.
We had replacement guide who had no idea where to go or what to do.
Complete waste of money we even had to choose where to eat and we wandered around aimlessly.
Our guide was a replacement for someone else who pulled out.
Customer service terrible. We use Viator all the time and I have never had a worse experience than this.
事業者からの返答
Hi Sharyn,
Thank you for your feedback. We're truly sorry to hear about your disappointing experience with the replacement guide and the lack of direction throughout the tour. This is not the level of service we aim to deliver, and we understand your frustration.
Guydeez is about creating happy memories and because of this, we have already contacted you by email to follow up directly. Please accept our sincere apologies, and we hope to have the chance to provide the quality experience you expect from us.
Warm wishes,
Guydeez Team
S
Suzanne_B
March 14, 2025 · via Viator
Excellent food tour in Seoul
Bring a good appetite! Many different foods were on offer, and it would be wise to manage your time so that you can taste several dishes over your tour.
Rachel was our guide and was very knowledgeable about the food, and also about the culture.
During the evening we covered quite a distance, but that was a choice, not a necessity.
Highly recommended.
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