TERRIBLE! SCAM ARTISTS/HIDDEN FEES/NO CUSTOMER SERVICE
STAY AWAY! SCAM ARTISTS! If I could give zero stars I would. Please listen when I tell you that there will be hidden fees, deposits, and a lot of other curve balls where they will take your money. We had an issue with the name on our reservation and they didn't even try to resolve, wouldn't let us talk to a manager, because they were "out sick" and then made us book a new reservation at almost double the cost. There is ZERO customer service or opportunity to resolve disputes either. Don't just take my word, while we were there every single person leaving the building was talking about how they will NEVER rent from these scammers again and even warning people in line to leave. I know it's tempting because they offer what looks like lower prices but they are not lower at the end of the day. THEY WILL CHEAT YOU, RUN AWAY!
事業者からの返答
Hello,
We’re sorry to hear about your frustrating experience. This is not the kind of service we aim to provide, and we deeply regret the inconvenience caused. Customer satisfaction is our priority, and we take your feedback seriously to ensure that similar issues do not occur in the future.
We’ve reached out to you directly to discuss your concerns and work towards a resolution.
Thank you for bringing this to our attention, and we hope for an opportunity to restore your trust in the future.
Best regards,
The Guydeez Team
S
Sharon_B
July 29, 2024 · via Viator
Private LA tour at it's BEST! YUNY!!
This tour was absolutely perfect! Yusnierky picked us up at hotel exactly on time in her beautiful & clean vehicle. We had plenty of room and she was professional. Yuny printed a list of our requests for tour ahead of time to plan accordingly which ensured we stayed on schedule. We communicated via WhatsApp and she went over and beyond to accommodate us. You will not be disappointed if Yuny does your private tour!! We miss her already!
2
267dennicea
June 19, 2024 · via Tripadvisor
Shambolic service
The company initially confirmed on the day, then cancelled, then offered a tour without a car (we were from overseas without a car) and after the day we were leaving. taking the option of money back, we were charged a fee for the cancellation. I would never use them again.
事業者からの返答
Hello,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you experienced with our service, your experience is far from the standard we strive to uphold, and we will be investigating this matter thoroughly to prevent such occurrences in the future. We understand how important reliable service is, especially when traveling from overseas.
Guydeez is about creating happy memories and because of this, we have already contacted you via your email directly. Once again our apologies for this inconvenience and we hope you give us a second chance.
Warm wishes,
Guydeez Team
W
waynex87
February 26, 2024 · via Tripadvisor
LA - nature and Beverly Hills!
Phil was excellent! We visited part of the National Angeles Forest, took a walk and ate in the world market and finished with a tour of Beverly Hills, all enhanced by lots of little anecdotes about the places we passed by. I highly recommend!
A
antnellaf
May 21, 2023 · via Tripadvisor
Visit 8 a.m. Los Angeles
8h tour to discover the must-sees of Los Angeles with our guide Christine. Beautiful day with her. Super friendly and attentive to our pleasure. She speaks French well and can only be recommended as a guide.
C
claire59230
May 14, 2023 · via Tripadvisor
Passing through Los Angeles
We spent 2 great days with Philipp. He is an extra guide, very professional, ultra friendly. This is a real plus to discover this city full of surprises. You can trust him to organize your stay.
D
Departure23987963975
May 12, 2023 · via Tripadvisor
Guided tour of LA in 1 day
Our guide Phillipp Nakov, made us discover all the places we wanted to see in LA, according to our desires. He is super cool and nice. It is helpful and takes the time it takes. We enjoyed his explanations and little anecdotes! Thank you Phillip 👌🏻
C
Coastal18217980355
May 12, 2023 · via Tripadvisor
Los Angeles with Phillip
We had a great day with Phillip who showed us around Los Angeles with his car. A super nice guide that I recommend.
he knows the city very well even if in one day it is complicated to see everything, he really advised us and adapted to our requests.
We really enjoyed this day
Thank you, Phillip.
3
382tissc
May 11, 2023 · via Tripadvisor
Discovery of los angeles
We were with my 11-year-old daughter. Philippe is a great guide. He made us discover los angeles all day. Nice day with a beautiful person. Thanks again to you
J
joelleviala
May 11, 2023 · via Tripadvisor
Perfect.
Philip is an exceptional guide really adorable who knew how to make us love Los Angeles he is passionate and full of beautiful attention he even made us a beautiful photo report he was listening to us and our little punctual care smiling and very professional I recommend it 100/100 without hesitation ask Philip ❤️❤️
