ポンペイ、ヘルクラネウム、ベスビオ山、ワイナリー試飲＆ランチパック

Our driver, Gaspare, was absolutely amazing! He was so caring, friendly, and informative — exactly the kind of person you want driving you around. He made us feel safe the whole time and even looked out for our belongings in the car. Truly, he was wonderful. Unfortunately, the VENDOR Gaspare works for really dropped the ball and set him up for failure. When we booked through Viator, the listing clearly said that all tickets were included — Pompeii, Herculaneum, the winery, and Mt. Vesuvius. But when Gaspare picked us up, he only had tickets for the winery and Mt. Vesuvius. Not long after leaving our hotel around 8:30 AM, Gaspare politely asked if we had our Pompeii and Herculaneum tickets ready. We were completely surprised — we told him the Viator listing said everything was included. I even showed him screenshots of our reservation. He contacted his company right away, but they told him that for this booking, they don’t buy the Pompeii and Herculaneum tickets — even though it clearly said otherwise online. They refused to honor what was listed. By then, it was around 8:45 AM, and the tickets were sold out for the day. You can imagine how frustrated we were. Gaspare, being the thoughtful guy he is, offered to take us to both sites anyway to see if we might get lucky and buy tickets at the gate. Thankfully, we were able to get in to both Pompeii and Herculaneum, and we made the best of it. The rest of the day — the winery visit and the Mt. Vesuvius hike — went smoothly since the vendor had actually provided those tickets. Bottom line is Gaspare was absolutely fantastic and went above and beyond to help us. The problem was 100% with the VENDOR, who misrepresented what was included and didn’t take responsibility.