We were asked to provide our flight information which clearly showed the time that we arrived, around 11 am. We followed the exact area they advised for us to meet (Gate 3 and even checked Gate 4), they were not there. Asked the other tour operators for help to locate them, they advised to contact Viator. We did, they called them twice, no response. We had no choice but to take a cab service. They then reached out to me 2 hours later at 1:30 asking where we were and are trying to dispute the refund request.
C
Caroline_K
April 2, 2026
Fast, uncomplicated transfer
Since we were contacted via WhatsApp before we wrote briefly when we had not found the name tag at the airport. We had been looking for Viator/ when the contact came, the sign read Sun Leisure. But the contact came to us immediately - no waiting time, everything was fine.
C
Chris_B
January 29, 2026
Highly Recommended
The service was excellent and easy to use. I use Viator every time I travel to Thailand. I have recommended Viator to friends and family and they have all had excellent experiences with them as well. They were flexible when my sisters family had flight delay issues.
Thank you Viator.
J
Julie_G
January 26, 2026
Transfer from Bangkok airport to hotel
The airport is pretty busy with lots of names written on pieces of paper! Head to the big number 4 by the door and you will be in the right area. Once we found our name we were taken to our waiting taxi for a nice air conditioned journey into Bangkok. I would recommend this service.
R
Ronald_B
March 16, 2025
Very good experience and...
Very good experience and the tour company was very informative, I would use them again. I travel a lot and appreciate good service.
K
kimkohler316
January 22, 2025
Great ride!
On time pickup in a clean car. Driver was safe driver. Great communication from company. Would use again!!!
D
Dean_M
October 9, 2024
Take a taxi instead
Hundreds of vendors with name signs at arrival level couldn't find mine. Called number listed, no answer. Other staff at Airport did not recognize this company name. After about an hour from landing time viator showed my booking as complete. Wonder if I'll get a refund! Plenty of cabs at Airport, similar price, much better option.
事業者からの返答
Good morning,
This is impossible, full refund would be given, our pick up point is exit gate number 3 and our team is there 24 hours a day, pls contact us so we understand our problem and resolve.
J
Jane_T
September 20, 2024
Great airport pick up!
Easy to find. Good signage, driver was great even though traffic was busy. Highly recommend to make your arrival seamless.
C
Christiaan_B
June 21, 2024
Nice transfer service
Great ride to the airport. Good customer service. It made transport to the airport seamless. Would recommend.
K
Kimberly_C
January 5, 2024
Disappointing Experience
One of the more disorganized greeting experiences I've had. The driver was not easy to find, I had to go to a very chaotic board to try to find my name, then they had to locate a driver, who if he spoke English as promised, wasn't apparent to me as he never spoke. After 2 days of travel, it was not the experience I was expecting or needing.
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